Myrna Gamino
Summary
Efficient billing professional with 17 years of experience. Productive and diligent with passion for resolving discrepancies through attention to detail and creative problem-solving. Passionate about perpetuating company values through impeccable work ethic and drive. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
25
25
years of professional experience
Work History
Patient Financial Svcs Billing -Clerk Payment P
Access Community Health Network
05.2006 - Current
- Managed invoicing and payment processing operations.
- Verified accuracy of billing data and corrected discrepancies.
- Handled account payments and provided information regarding outstanding balances.
- Processed customer invoices, credit memos and payments within established timelines.
- Maintained detailed records of customer payments and billing adjustments.
- Interacted with customers to resolve billing disputes and respond to inquiries.
- Generated daily, weekly and monthly reports for billing department.
- Audited billing records to verify accuracy and completeness.
- Processed customer refunds and adjustments according to company policies.
- Reconciled cash received with payments recorded in billing system and reported discrepancies.
- Developed and implemented billing procedures to enforce compliance with company policies.
- Used data entry skills to accurately document and input statements.
- Responded to customer concerns and questions on daily basis.
- Maintained accurate records of customer payments.
- Utilized various software programs to process customer payments.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Generated monthly billing and posting reports for management review.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
- Reconciled accounts receivable to general ledger.
- Verified accuracy of accounts payable payments, resulting in [Number]% reduction in payment errors and check reissues.
Customer Service Representative
Realty Advantage Plus
01.2000 - 04.2006
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Receptionist
Huron Medical Practice
01.1999 - 01.2000
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Answered central telephone system and directed calls accordingly.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Assisted with onboarding new clients and securing paperwork completion.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Organized, maintained and updated information in computer databases.
- Sorted, received, and distributed mail correspondence between departments and personnel.
Education
High School Diploma -
Thomas Kelly High School
Chicago, IL01.1996
Skills
- Status Updates
- Till Counting
- Payment Transactions
- Account Reconciliation
- Data Imports
- Medical Billing and Collections
- Microsoft Office
- Billing Statement Management
- Financial Data Entry
- Customer Service
- Statement Itemization
- Billing Data Verification
Languages
Spanish
Native or Bilingual
Timeline
Patient Financial Svcs Billing -Clerk Payment P
Access Community Health Network
05.2006 - Current
Customer Service Representative
Realty Advantage Plus
01.2000 - 04.2006
Receptionist
Huron Medical Practice
01.1999 - 01.2000
High School Diploma -
Thomas Kelly High School