Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Myrna Gamino

Summary

Efficient billing professional with 17 years of experience. Productive and diligent with passion for resolving discrepancies through attention to detail and creative problem-solving. Passionate about perpetuating company values through impeccable work ethic and drive. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

25
25
years of professional experience

Work History

Patient Financial Svcs Billing -Clerk Payment P

Access Community Health Network
05.2006 - Current
  • Managed invoicing and payment processing operations.
  • Verified accuracy of billing data and corrected discrepancies.
  • Handled account payments and provided information regarding outstanding balances.
  • Processed customer invoices, credit memos and payments within established timelines.
  • Maintained detailed records of customer payments and billing adjustments.
  • Interacted with customers to resolve billing disputes and respond to inquiries.
  • Generated daily, weekly and monthly reports for billing department.
  • Audited billing records to verify accuracy and completeness.
  • Processed customer refunds and adjustments according to company policies.
  • Reconciled cash received with payments recorded in billing system and reported discrepancies.
  • Developed and implemented billing procedures to enforce compliance with company policies.
  • Used data entry skills to accurately document and input statements.
  • Responded to customer concerns and questions on daily basis.
  • Maintained accurate records of customer payments.
  • Utilized various software programs to process customer payments.
  • Processed payment via telephone and in person with focus on accuracy and efficiency.
  • Generated monthly billing and posting reports for management review.
  • Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
  • Reconciled accounts receivable to general ledger.
  • Verified accuracy of accounts payable payments, resulting in [Number]% reduction in payment errors and check reissues.

Customer Service Representative

Realty Advantage Plus
01.2000 - 04.2006
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Receptionist

Huron Medical Practice
01.1999 - 01.2000
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Corresponded with clients through email, telephone, or postal mail.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Maintained confidentiality of information regarding clients and company.
  • Answered central telephone system and directed calls accordingly.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Organized, maintained and updated information in computer databases.
  • Sorted, received, and distributed mail correspondence between departments and personnel.

Education

High School Diploma -

Thomas Kelly High School
Chicago, IL
01.1996

Skills

  • Status Updates
  • Till Counting
  • Payment Transactions
  • Account Reconciliation
  • Data Imports
  • Medical Billing and Collections
  • Microsoft Office
  • Billing Statement Management
  • Financial Data Entry
  • Customer Service
  • Statement Itemization
  • Billing Data Verification

Languages

Spanish
Native or Bilingual

Timeline

Patient Financial Svcs Billing -Clerk Payment P

Access Community Health Network
05.2006 - Current

Customer Service Representative

Realty Advantage Plus
01.2000 - 04.2006

Receptionist

Huron Medical Practice
01.1999 - 01.2000

High School Diploma -

Thomas Kelly High School

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Myrna Gamino