Medary Staley
Minneapolis,MN
Summary
Friendly and energetic Front of House Supervisor with nine years of progressive experience in hospitality industry. Exceptional team leader and mentor focused on providing high-quality employee training to promote exceptional guest service and satisfaction.
Overview
8
8
years of professional experience
Work History
Front of House Manager
The Copper Hen Cakery & Kitchen
04.2021 - Current
- Handled complaints, settled disputes and resolved customer conflicts.
- Coached and developed team members to support employee growth and development.
- Delegated tasks to bartenders, servers and support staff to maintain optimal workflow.
- Assigned work tasks and activities, prepared schedules and managed staffing.
Customer Experience Associate
Hey Rowan
01.2021 - 04.2021
- Supported kids and adults in the process of getting their ears pierced by calming them down and informing of them of the safety measures that are taken by Rowan
- Made sure all locations had the tools and equipment necessary
- Educated customers about billing, payment processing and support policies and procedures.
- Supported nurses that were doing the ear piercings with whatever they needed
Shift Manager
Wilde Cafe
09.2015 - 11.2020
- Managed schedules, accepted time off requests, and maintained coverage for shifts.
- Reinforced rules to promote superior employee performance.
- Managed scheduling for 35 employees.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
Customer Support Executive
Framework Homeownership
03.2018 - 06.2018
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Took phone calls and emails all day assisting customers when they had problems or questions
- Worked with a small team to investigate problems and communicate with a larger remote team
Education
Master of Arts - American Studies
University of Minnesota - Twin Cities
Minneapolis, MN12.2017
Skills
- Training and Coaching
- Service Prioritization
- POS System Operations
- Menu Pricing and Writing
- Inventory Management
- Staffing and Sales Reporting
- Problem-Solving
- Professional and Courteous
- Judgment and Decision Making
- Quality Assurance
- Relationship Building
- Event Coordination
- Calendar and Scheduling Software
- Social Media Management
- Time Management
- Detail-Oriented
- Editing and Proofreading
- Customer Service
- Microsoft Office
- Public Speaking
- Facebook and Twitter
- Task Prioritization
- Employee Communications
Timeline
Front of House Manager
The Copper Hen Cakery & Kitchen
04.2021 - Current
Customer Experience Associate
Hey Rowan
01.2021 - 04.2021
Customer Support Executive
Framework Homeownership
03.2018 - 06.2018
Shift Manager
Wilde Cafe
09.2015 - 11.2020
Master of Arts - American Studies
University of Minnesota - Twin Cities
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