Medina-nunez Guillermo
East Stroudsburg,PA
Summary
Dynamic professional with extensive experience in customer relations and people management, notably as Night Manager at Pathmark Supermarket. Proven ability to resolve complaints effectively while ensuring guest safety. Skilled in security awareness and inventory control, consistently enhancing customer satisfaction and driving sales growth through strategic initiatives.
Overview
2021
2021
years of professional experience
Work History
Night Manager
Pathmark Supermarket
- Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
- Resolved customer complaints promptly and professionally to maintain satisfaction.
- Handled emergency situations calmly and professionally, coordinating with necessary personnel to ensure guest safety and minimal disruption to their stay.
- Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
Sales Specialist
Advantage Sales And Marketing
New York, NY
01.2013 - 07.2020
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Provided first-rate service to all customers and potential customers.
Co Manager
Rite Aid
New York, NY
07.2009 - 07.2013
- Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
- Resolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.
- Ensured compliance with company policies, procedures, and safety regulations by monitoring operations on a daily basis.
- Partnered with other Co-Managers to share best practices, learn from collective experiences, and improve overall store performance.
Sales Manager
E.a.berg
Maywood, NJ
07.1995 - 07.2007
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Education
Marketing
Stevenson
The Bronx, NY06.1976
Skills
- Security awareness
- People management
- Reservations management
- Complaint handling
Accomplishments
Brought stores up to past distri t averages rebuilt store to set progress
Timeline
Sales Specialist
Advantage Sales And Marketing
01.2013 - 07.2020
Co Manager
Rite Aid
07.2009 - 07.2013
Sales Manager
E.a.berg
07.1995 - 07.2007
Night Manager
Pathmark Supermarket
Marketing
Stevenson