Medina Shepherd
Norcross,GA
Summary
With over 10 years of combined experience in both the beauty industry and early childhood education, I have developed a diverse skill set in sales management, client relations, team leadership, and educational management. I am passionate about fostering growth—whether it’s in a retail setting, with a team of makeup artists, or nurturing young minds in an educational environment. I thrive in leadership roles and am committed to creating positive, productive spaces for both employees and customers.
Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.
Dedicated with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Store Manager
MAC Cosmetics
01.2021 - Current
- Increased annual store revenue from $400,000 to $800,000 within [insert timeframe], through strategic sales initiatives, exceptional team development, and enhanced customer engagement
- Implemented targeted promotions and exclusive events, resulting in a [percentage]% growth in client retention and new customer acquisition
- Recruited, trained, and motivated a high-performing team, consistently exceeding sales goals and elevating the customer experience
- Leveraged data analysis to optimize inventory, reduce shrinkage, and maximize profitability
- Built and maintained strong relationships with local clients and external partners to expand brand loyalty
- Recognized nationally for exceeding the last year’s business plan by 110%
- Spearheaded scheduling, payroll management, and developed comprehensive business plans, including 30-60-90 day action plans
- Coached a team of 12+ employees, fostering professional growth and maximizing performance to align with company goals
- Established strategic initiatives within the Mid-Atlantic district to align regional percentages with overall business objectives
Key Holder
MAC Cosmetics
01.2020 - 01.2021
- Assisted the Store Manager in achieving sales targets and operational excellence
- Managed store opening and closing, cash registers, alarms, and other security procedures
- Acted as the leader in the absence of the Store Manager, providing guidance to team members and ensuring operational continuity
- Oversaw inventory, replenished stock, and conducted inventory audits
- Delivered exceptional customer service, maintaining a positive shopping experience
- Ensured adherence to company standards, policies, and procedures while maintaining a visually appealing store environment
- Assisted with onboarding and training new employees, ensuring familiarity with MAC products, techniques, and company policies
Counter Manager
MAC Cosmetics
01.2019 - 01.2020
- Managed daily operations of the makeup counter, ensuring sales goals were met and exceeded
- Delivered exceptional customer service while maintaining strong client relationships
- Supervised, mentored, and provided training to a team of makeup artists
- Organized product launches and events, representing MAC's brand values and artistry
- Ensured inventory management, maintained visual merchandising standards, and collaborated with the team to enhance customer satisfaction
Preschool Director
North East Stars Montessori
05.2014 - 09.2019
- Managed a Montessori daycare facility with a capacity of 100 students, achieving high enrollment rates
- Oversaw day-to-day operations, including enrollment, parent communication, and staff management
- Directed three Montessori classrooms, ensuring high-quality educational activities and a nurturing environment
- Fostered strong relationships with families and the community, aligning with the daycare’s mission and supporting growth
- Received positive feedback for creating a nurturing environment that supported the development of children
Teaching Assistant
Greenspring Montessori School
11.2016 - 03.2019
- Supported the lead teachers in delivering Montessori curriculum in a classroom setting
- Facilitated group activities and planned developmentally appropriate learning opportunities
- Provided after-school care, assisting children with daily routines and supporting their social and emotional development
Education
Early Childhood Education - child growth, development, behavior management, and curriculum planning for early childhood education
Prince George’s Community College
Upper Marlboro, MD03.2020
High School Diploma, BSAP -
Reservoir High School
Fulton, MD05.2006
Skills
- Leadership & Team Development
- Sales & Client Relations
- Inventory & Operations Management
- Customer Service Excellence
- Event Management
- Multi-tasking & Time Management
- Customer service
- Problem-solving
- Multitasking and organization
- Store operations
- Customer service management
Certification
- Basic Training, Comprehensive foundational training covering product knowledge and application techniques.
- Section 609 Certification, Technical training on the science behind MAC products and their application.
- Advanced Makeup Artistry Training, Specialized training in areas like eye makeup techniques and complexion enhancement.
- MAC Certified Makeup Artist, Advanced training focusing on complexion techniques, eye makeup artistry, and overall makeup application mastery.
- Early Childhood Development, Prince George's Community College, Upper Marlboro, MD, 03/01/20
- CPR and First Aid Certified, If applicable
Recepient of Beygood Foundation
They Beygood Foundation is an organization dedicated to empowering individuals in fields such as art, education, and social empact. Receiving an award from the foundation for makeup artistry signifies recognition of exceptional talent, innovation, and contribution to the field.
Timeline
Store Manager
MAC Cosmetics
01.2021 - Current
Key Holder
MAC Cosmetics
01.2020 - 01.2021
Counter Manager
MAC Cosmetics
01.2019 - 01.2020
Teaching Assistant
Greenspring Montessori School
11.2016 - 03.2019
Preschool Director
North East Stars Montessori
05.2014 - 09.2019
High School Diploma, BSAP -
Reservoir High School
- Basic Training, Comprehensive foundational training covering product knowledge and application techniques.
- Section 609 Certification, Technical training on the science behind MAC products and their application.
- Advanced Makeup Artistry Training, Specialized training in areas like eye makeup techniques and complexion enhancement.
- MAC Certified Makeup Artist, Advanced training focusing on complexion techniques, eye makeup artistry, and overall makeup application mastery.
- Early Childhood Development, Prince George's Community College, Upper Marlboro, MD, 03/01/20
- CPR and First Aid Certified, If applicable
Early Childhood Education - child growth, development, behavior management, and curriculum planning for early childhood education
Prince George’s Community College
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