Medley Shamp
Wadena,MN.
Summary
Focused Director of Operations with demonstrated talent in organizing work, establishing priorities and delegating tasks to meet service delivery requirements. Skilled in knowledge required to meet performance and productivity goals while ensuring compliance with policies and regulations. Proven ability to execute a variety of programs and initiatives.
Dedicated lifelong employee with experiences across the organization including hospital health unit coordinator, LPN on med/surg, post partum and variety of clinic settings. Instrumental in building the foundation in RN Care Coordination, Joint Replacement program and most recently clinical leadership
Overview
6
6
years of professional experience
Work History
Director of Clinic Operations
Tri-County Health Care
09.2020 - Current
- Provide oversight of direct day-to-day operational functions while providing guidance and leadership to over 80 employees across several ambulatory departments
- Leading several strategic operational plans as delivered by the administrative team to improve provider access and gain patients in primary and secondary markets
- Implemented successful Chiropractic program through professionalism, quality of care, staff education and patient satisfaction
- Led process to improve onboarding all new medical and specialty providers
RN Satellite Clinic Manager
Tri-County Health Care
10.2018 - 09.2020
- Provided environment to clinical staff to promote growth and engagement, bringing team from low ranking to top 3 in employee engagement survey
- Identify and implement opportunities for improvement and standardization in workflows across all sites
- Collaborative with outside organizations and community partners to strengthening relationships through scheduled advisory committees
- Resolves barriers in clinic areas and ensures compliance with regulations
- Establishing additional service lines to support growth in ambulatory setting
RN Orthopedic Coordinator
Tri-County Health Care
07.2018 - 06.2019
- Responsible for creating, implementing, executing and managing new orthopedic service line in brief timeline, resulting in exceeding established volume goals in first year
- Collaboratively developed multi-disciplinary evidence-based practice standards and recommended unit and institution policies and procedures to ensure quality care
- Implemented routine committee meetings to evaluate quality, compliance and patient satisfaction.
- Identified and coordinated special care cases and arranged resources for positive patient outcome
Education
Master of Science - Nursing, Nursing Leadership & Management
University of Mary
Bismarck, ND2022
Associates of Arts - Liberal Arts and Sciences
Minnesota State Community And Technical College
Fergus Falls, MN2017
Associates Degree - Nursing
Minnesota State Community And Technical College
Fergus Falls, MN2015
Skills
- Focus and Follow-Through
- Adaptable Communicator
- Implementation of Efficient Workflows
- Interdepartmental Functions Coordination
- Service Utilization Improvements
- Performance Monitoring and Evaluation
Affiliations
American College of Healthcare Executives
American Association for Ambulatory Care Nurses
Minnesota Organization for Leaders in Nursing, Mentee Program Recipient 2018-2019
Community Involvement
Board Member-United Way of Ottertail and Wadena Counties
Vice Chair-M State Nursing Advisory Board, Wadena
Timeline
Director of Clinic Operations
Tri-County Health Care
09.2020 - Current
RN Satellite Clinic Manager
Tri-County Health Care
10.2018 - 09.2020
RN Orthopedic Coordinator
Tri-County Health Care
07.2018 - 06.2019
Master of Science - Nursing, Nursing Leadership & Management
University of Mary
Associates of Arts - Liberal Arts and Sciences
Minnesota State Community And Technical College
Associates Degree - Nursing
Minnesota State Community And Technical College
Similar Profiles
Amanda De Los SantosAmanda De Los Santos
Licensed Vocational Nurse at Tri-County Health CareLicensed Vocational Nurse at Tri-County Health Care
Sonia Mordh, RNSonia Mordh, RN
RN at Central Todd County Care CenterRN at Central Todd County Care Center
Sydney WallaceSydney Wallace
Patient Care Extender at CentraCare Health SystemPatient Care Extender at CentraCare Health System