Diligent Senior Product Manager offering 13 years of success in product development, market research and data analysis in domains like eCommerce, Public Sector, Healthcare and Salesforce.
Ability to think strategically, identify market opportunities, and develop innovative AI-powered solutions Hands-on expertise with cloud-based SaaS platforms, including Salesforce-based ERP implementations, along with strong proficiency in Web and Mobile application platforms.
Solid experience in implementing integrations for Electronic Medical Records (EMR) and Electronic Health Records (EHR) interfaces, specifically for physician office systems.
Highly skilled in identifying opportunities to maximize revenue. Driven and strategic with proven history of superior market penetration and product launch.
Overview
13
13
years of professional experience
Work History
Product Manager
Army & Airforce Exchange Services
11.2021 - Current
Lead Agile ceremonies, including backlog grooming and sprint planning, ensuring alignment on priorities and deliverables
Managed stakeholder expectations effectively throughout the entire product development process for Content management(MDM) initiatives like STIBO implementation for Product inventory management
Implemented Migration projects like Endevor (Mainframe) to GitLab Migration from End to End
Collaborate with technical and internal teams to design product roadmaps to prioritize product feature development for B2B and B2C ecommerce
Lead daily defect triage meetings for User Acceptance Testing (UAT), collaborating with developers and business users to prioritize and resolve issues
Generate defect management reports using JIRA, providing detailed insights for executive management and steering committee review
Document user stories for eCommerce platforms, focusing on product management, order processing, and subscription billing using ATG
Worked on Data manipulation, user management and product catalogue maintenance using STIBO
Product Manager
Digitaltaas
01.2021 - 10.2021
anaged full product lifecycle, from ideation through post-launch support, ensuring consistent quality control measures were in place.
Translate business objectives and user needs into a compelling product vision for AI-powered solutions
Support the design, implementation, and optimization of key processes to enhance eCommerce merchandising, marketing, and operations
Coordinated project planning and execution with team members and team leads.
Effectively communicate the value proposition of AI-powered products to both technical and non-technical audiences
Apply Agile methodologies to ensure disciplined, transparent project management, fostering collaboration and continuous improvement across teams
Leverage strong data analysis skills to execute SQL queries, analyze trends, and derive actionable insights for informed decision-making
Product Owner
Axis Capital Insurance
03.2020 - 09.2020
Managed backlog prioritization, ensuring alignment with business goals and stakeholder expectations.
Implemented Agile methodologies to increase team productivity and enhance overall project outcomes.
Created Business Process Diagrams (BPM) to map out workflows and define process sequences for daily operations
Managed user stories in Azure DevOps for the design and development of the Reinsurance Claims and Underwriting Desktop on AWS
Worked with OCR vendors (ABBYY, OFA) to refine feature into User stories and ensure seamless integration with the Reinsurance desktop
Lead Business Analyst
Insight Global
08.2018 - 02.2020
Developed detailed functional specifications to guide development teams in creating robust software solutions for clients.
Translated business workflows into Salesforce cloud workflows, optimizing company processes
Managed Salesforce sandbox and production environments, working with standard objects like Accounts, Contacts, Opportunities, and Cases
Handled Salesforce Org hierarchy, including roles, profiles, users, security settings, and sharing rules
Mapped data tables and created reports using Tableau
Managed IT application projects, supporting SMEs in test plan development, configuration, go-live execution, and post-launch support for ERP implementations
Sr Business Analyst
3D SYSTEMS
09.2017 - 07.2018
Facilitated requirement gathering workshops, resulting in clear project objectives and deliverables for the eCommerce (Bigcommerce) and ERP implementations
Identified, analyzed, and resolved complex retail eCommerce issues across accounts, orders, payments, billing, and shipment management
Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives.
Oversaw UI customization projects for client ERP systems, ensuring alignment with business goals
Exported JIRA reports to Excel for CAB reviews and external reporting
Sr Business Analyst
State of Georgia Department of Labor (GDOL)
01.2017 - 08.2017
Worked in planning, designing, developing, and delivering software products which meet specifications for projects related to Unemployment benefits and Child Labor Laws and guidelines
Implemented Agile methodologies within project teams, increasing overall adaptability and responsiveness.
Leveraged ECM tools and Kofax for Data Capture
Supported leadership team with reporting, analysis, and business presentations to inform divisional strategies.
Conducted visual verification and testing to validate data migration from the legacy system (CICS) to SCUBI
Queried the DB2 database with DataQuant to extract test data for HP ALM test execution based on requirements
Sr Business Analyst
WellStar Health System
01.2016 - 12.2016
Involved in all phases of Software development life cycle (SDLC) using Waterfall as well as Agile Scrum methodologies for the clinical health system, EPIC project implementation
Managed all SDLC phases for EPIC clinical health system implementation, using both Waterfall and Agile Scrum methodologies
Compiled test summary reports in SharePoint and ServiceNow, capturing UAT session outcomes
Utilized HP ALM, ServiceNow, BMC Remedy, and MS SharePoint for defect and incident management
Business Analyst
Xchangelabs
02.2014 - 10.2015
Collaborated closely with stakeholders for developing User Stories for web-based Pharmancy management kiosk called EQUATE.
Optimized workflow processes to enhance overall productivity and achieve operational excellence.
Implemented best-practice methodologies that improved overall project delivery timelines while maintaining HIPAA standards.
Business Analyst
AmeriPath (Quest Diagnostics), Inc
05.2012 - 01.2014
Translated business needs into functional specifications for EMR interfaces through stakeholder interviews
Collaborated with diagnostic labs (LabCorp, Quest) and other LIS systems to establish integration and connectivity
Analyzed transactional database data in SQL and Excel to verify patient billing functionality
Created test cases for Lab Information Systems (LIS) such as Winsurge, Pathway, and Co-Path
Ensured application and data compliance with HIPAA standards