Meena Khan
Ranger's
Orlando,FL
1
Language
1
Certification
2027
years of professional experience
Proven Client Care Manager with strong expertise in customer relations, lead management, and problem resolution. Successfully enhanced client satisfaction through workflow optimization and effective communication.
Work History
Client Care Manager
12 Years 6 Months- Cultivated and strengthened client relationships through targeted management initiatives to enhance overall customer satisfaction and loyalty.
- Analyzed and restructured client onboarding workflows, achieving greater efficiency and reduced processing times.
- Engaged with diverse teams to identify and address client needs, enhancing service delivery.
- Facilitated efficient appointment scheduling through effective use of electronic health record (EHR) systems to streamline patient management.
- Facilitated training sessions for new team members on customer service protocols and system navigation techniques.
- Maintained organized filing systems, enhancing document retrieval and storage processes.
- Managed multi-line phone system, directing calls to appropriate departments efficiently.
- Cultivated positive guest relationships through exceptional customer service and communication skills.
- Developed filing system that improved document retrieval time and enhanced organization.
- Managed front desk operations, ensuring smooth check-in and check-out processes for guests.
- Reviewed and confirmed insurance details to support efficient claims processing and minimize billing discrepancies.
- Engaged with hospital administration to streamline processes for obtaining medical records.
Personal Care Assistant
- Provided emotional support, fostering positive relationships with clients.
- Maintained accurate records of client progress and care provided.
- Supported initiatives to promote healthy market practices and balanced diets. Assisted in developing resources that encourage proper nutrition. Contributed to community efforts aimed at enhancing health awareness.
- Researched nutritional needs and designed exercise criteria to support club members' health and fitness goals.
- Developed personalized care plans in collaboration with clients and families.
Education
Diploma in Phlebotomy Technician Program - Medical
Skills
Client retention strategies
Customer relations
Workflow optimization
Document management
Problem solving
Certification
- Certified Phlembotomist.
Languages
Spanish
Native or Bilingual
Timeline
Client Care Manager
Ranger's
02.2014 - CurrentRead More
Personal Care Assistant
Enhance Your Health
2011 - 2013Read More
Southern Technical Institute
Diploma in Phlebotomy Technician Program from Medical
Read More