Meena Mushtaq

I started working at the Valley Forge Casino Resort for a fresh start. As much as I enjoyed the food industry, I wanted to be able to expand my experiences and decided to try something new. I started at the front desk with zero experience. Now almost half a year later, I can confidently train new Managers, Supervisors, and Agents. During my first month, I made sure to be on top of learning all about our property, company, and my departments system as well. Throughout these past couple of months, I have genuinely enjoyed coming into work each and everyday. I have gained a lot experience and skills, such as:

• Managing smooth check-outs with polished charge explanations, payment collection and statement preparation.
• Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
• Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
• Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
• Increased customer loyalty with exceptional communication skills and personalized service.
• Resolved guest issues promptly, resulting in positive feedback and return visits.

• Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
• Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
• Created positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.

I worked as a waitress at Aroma for quite some time. The job had given me a lot of experience, especially in the work force It has allowed me to learn active listening and effective communication skills. As well as, hands-on experience with cash registers and attentiveness and patience for customers. I was responsible for serving food and beverages to guests, as well as taking orders. Daily, I ensured that they were pleased by their meals and their experience.

• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
• Managed high volume of customers during peak hours, maintaining prompt and efficient service.
• Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.