Meenakshi R
Irving
Summary
Experience of over 10 years in I.T Industry in the Production Support, 9 years of hands on experience in Data stage IBM Admin 11.5 , Tidal/Ctrl M, Oracle 10g, Splunk, SAP and Incident management. Having Good knowledge in Data stage ETL Tool, Tidal/Ctrl M, Splunk and Oracle Sql. Good exposure in Deployment of Pre-Production, Testing and Production environments. Handled Incident management, Change Management and Request Management and Used to create and update KEDB (SOP) . Handled user Request. Cleared tickets at various levels. Provided user roles. Possess Good troubleshooting techniques and analytical skill sets. Good knowledge in ETL IBM Data stage and Ms Access (vb Scripts). Possess good communication and Interpersonal skills. Proficiency at grasping new technical concepts quickly. Team player with the ability to follow lead as per project needs. Looking to learn more in Data stage ETL tool, SQL and Splunk.
Overview
11
11
years of professional experience
Work History
Associate
PetSmart
04.2020 - Current
- Migration of jobs from Tidal QA to Tidal PROD which in turns helps user to deliver the data through jobs and running jobs in SAP.
- Working in Splunk tool to create alerts to make the job monitoring very effective.
- Scheduling and running jobs across multiple servers as required with Tidal Enterprise.
- Performing Help Desk functions as required.
- Responsible for the operation and monitoring of jobs.
- Monitoring Batch Jobs in Informatica and SAP applications.
- Troubleshooting critical production job failures within the defined SLAs for issue resolution, by coordinating with other application teams.
- Providing end-end support for all job failures.
- Restart Tidal agents if it is down.
- Designing jobs in Tidal Scheduler based on the Business Requirement.
- Performing test runs and rectifies the errors in Tidal Dev environment until the job process gets successful.
- Reviewing and deploying jobs in Tidal Production environment once the test results are succeeded.
- Scheduling/un-scheduling/holding/releasing/cancelling the jobs upon business requirement.
- Rebooting Tidal Servers (Prod,QA,Web) on bi-weekly basis.
- Guiding Development team on Job creation in Tidal Application.
- Providing end-end support for all job failures in Tidal.
- Involved in the analysis, fixing of failures P1 & P2, logging defect through Problem Management, and tracking them to closure.
- Suggesting permanent fix to overcome the repetitive failures through Change Management.
- Troubleshooting critical production job failures within the defined SLAs for issue resolution, by coordinating with other application teams.
- Performing first level troubleshooting in any issues with the Tidal jobs across different applications like Informatica, SAP, Demandware(Sales Force), Microstrategy.
- Moving Deployment Groups from DEV to QA (Informatica).
- Analyzed the job failures on a monthly basis through which top failures/critical failures were been captured and maintained as a report (Problem Management Report).
- Scheduling a call with the Project Leads, Application Owners and their leads, clients to discuss on the top failures to get a permanent fix.
- Creating Problem Ticket for each top failures and assigning it to the concern application team to get a fix/RCA.
- Designed and prepared reports for WSR and MSR for Batch Operations & Frontline and presented it to the clients weekly and monthly.
Data stage Support
ALLY
01.2015 - 03.2020
- Data stage Director is an ETL Tool, where we can monitor / Modify job activity.
- Frequent Manual activities through this tool helps loading updated data in Databases.
- Manual start of jobs through Data stage Director.
- Manual Abort of jobs through Data stage Director.
- Detailed view of data processing or Data Movement of jobs.
- Passing of parameter for out of schedule running jobs.
- Performance of each job movement is possible.
- Incident Management/Report Management /Change Management is done and used to create/updated KEDB for all the jobs based on the performance of jobs in data stage.
- Checking of input files in UNIX for the jobs running in Data stage.
- Performed the Validation for job through the scripts after the completion of each job.
- Sending Daily reports to Business Analyst team based on Analysis and Validation of jobs runs in Data stage.
- Scheduling the multiple jobs every day in using Tidal Scheduler based on user requirement.
Technical Support
ROYAL BANK OF CANADA
08.2014 - 12.2014
- Assisting end users and Technical team through Incident Management for respective daily issues.
- Activities such as UNIX file movement, actions on active directory, report extraction, all kind of analysis on the incoming / pending / resolved requests.
- Good understanding of client environment and various technologies used in the project.
- Maintained good percentage in client Quality audit reports.
- Documenting Day-to-Day operational activities and preparing status reports.
- Prepare Monthly report of all the repetitive issues.
- Closely monitoring the Mailbox and creating Incident tickets using Service Manager Ticketing Tool with in the defined SLA’s.
- Performed internal Quality Audit.
- Ensuring smooth delivery during outages by following the documented BCP procedures.
- Working under ITIL process workflow.
- Performed analysis and provided detailed report for the Quality failed tickets and SLA missed tickets.
- Conducted internal KT sessions about Incident management process.
- Preparing daily incident report and graphs and shared with the client on daily Base.
Education
B.Tech - Information Technology
Meenakshi Sundararajan Engineering College
TamilNadu, India05-2012
Skills
- IBM Infosphere Datastage Director
- Control–M
- Tidal
- Oracle
- MySQL
- MS Access
- VB Scripts
- Service Now
- HP Service Manager
- Unix Shell
Preferred Work Location
Irving, Texas
Additional Projects - Ms Access Application
Built a new application in MS Access to reduce manual work, Created a Dashboard for pictorial representations of incidents/changes
Timeline
Associate
PetSmart
04.2020 - Current
Data stage Support
ALLY
01.2015 - 03.2020
Technical Support
ROYAL BANK OF CANADA
08.2014 - 12.2014
B.Tech - Information Technology
Meenakshi Sundararajan Engineering College
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