Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Quote
Timeline
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Meenakshisundaram Muthaiah

Edison,NJ

Summary

Having 19+ years of IT experience in Information & Infrastructure Security Services. Well-versed in building positive relationships with customers and other stakeholders. Strong requirements gathering, scope development and coordination abilities. Skilled at overseeing complex, high-value technical projects with excellent planning competencies.

Overview

19
19
years of professional experience
3
3
Certification

Work History

IT Infra Security Delivery Manager

Tata Consultancy Service Ltd.,
Edison, NJ
04.2020 - Current
  • Handled Infrastructure Security BAU Operations & Projects for 5 major US Manufacturing Clients.
  • Deployed & Managed Zscaler Infrastructure on ZIA, ZPA, ZDX technologies for major US client.
  • Deployed & Managed VPN solutions, End Point Security platforms like Symantec, McAfee, CrowdStrike for US clients.
  • Handled Cyber Security SOC operations for multiple US clients.
  • Handled successful Transitions on Infra Security portfolio for multiple US customers. Passed all quality gates and moved to production on time.
  • Maintain quality on SOPs, Runbook, KB articles, Use-case documents with up-to-date information and sign-off from customer for all supported platforms.
  • Stayed up to date on latest technologies and infrastructure options for IT manufacturing industry.
  • Developed suggestions for technical process improvements to optimize resources.
  • Monitored production operations for quality and compliance with standards.
  • Assessed expected technical challenges and developed proactive solutions.
  • Conducted staff and client meetings and served as liaison to manage operations for account.
  • Managed implementation of new technological improvements resulting in increased efficiency.
  • Applied effective time management techniques to meet tight deadlines.
  • Worked with customers to schedule daily and weekly review calls on deliverables.
  • Worked with customers to integrate third-party vendor for IT infrastructures.
  • Worked technological improvements and applied service improvements and training that would increase overall IT service deliverables.
  • Responded to and remediated critical issues that could not be addressed by SMEs.
  • Focused at On-time delivery of technical deliverables in line with customer requirements.
  • Updated Customers and Leadership teams on progress and roadblocks.
  • Developed and introduced IT strategies to improve operational efficiency.
  • Resolved staff conflicts and identified potential areas of improvement.
  • Monitored and tracked project progress to support timely completion.
  • Negotiated and managed project budgets and efforts to meet goals.
  • Controlled costs throughout projects to keep operations in line with budget plans.
  • Partnered with cross functional teams to identify and address problems to complete IT projects successfully.
  • Analyzed project-related information and made recommendations based on discoveries.
  • Implementing best practices/Service Improvements through Innovation & Creativity to drive quality IT project delivery.
  • Proved successful working within tight deadlines and fast-paced environment.
  • Having Analytical ability to Identify potential issues in complex situations and propose solutions.
  • Collaborate with customers to add value to business relationship and keep customer delight.
  • Undertakes new challenges and take responsibilities on customer assignments.
  • Participated in team projects, demonstrating ability to work collaboratively and effectively.
  • Created and implemented contingency plans to address potential risks.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Passionate about learning and committed to continual improvement.
  • Resolved problems, improved operations and provided exceptional service.
  • Provided onboarding and mentoring of newly hired employees, offering positive reinforcement.
  • Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and costs.
  • Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
  • Responded to and remedied critical issues that could not be addressed by technicians.
  • Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
  • Played key role in on-going network design, reevaluation and optimization to keep pace with company growth.
  • Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.

Portfolio Manager - IT Infra Security

Tata Consultancy Services Ltd.,
Chennai, TamilNadu
04.2013 - 03.2020
  • Primarily responsible for analyzing and designing technical requirements in projects.
  • Technically sound on Network & Security Endpoint products.
  • Deployed & Managed McAfee Proxy infrastructure in 70+ Data Centers for one of major US Manufacturing customer.
  • Having administration skills on Network & Security Tools and having good analytical skills which helps resolving problems and escalations.
  • Build the process & procedures for security tools and support it.
  • Execute production changes on security tools by following change management process.
  • Support and handle security incidents and security tools related issues.
  • Design and Deployment of various Endpoint & Network Security tools (Symantec Anti-virus, McAfee Proxy, Cisco IDPS, SIEM, Firewall, and McAfee Encryption)
  • Determines security violations and inefficiencies by conducting periodic audits.
  • Maintains quality of service by following organization standards.
  • Generate innovative ideas and bring service improvements through automation.
  • Identify business opportunities to add additional revenue to engagement.
  • Providing training to team members on various security products.
  • Installed and managed VPNs, firewalls, Routers, Proxies, Load Balancers and anti-virus/malware solutions for various US customers.
  • Coordinated with external vendors to deliver IT project components.
  • Worked in team-driven environments and communicated effectively with stakeholders.
  • Demonstrated respect, friendliness and willingness to support wherever needed in customer engagement.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Proven ability to learn quickly and adapt to new situations.
  • Resolved problems, improved operations and provided exceptional service.
  • Exercised leadership capabilities by successfully motivating and inspiring others.

SME/Lead – Infrastructure Services

CMC Ltd
Chennai, TamilNadu
07.2004 - 03.2013
  • Collaboratively work and keep client infrastructure to industry best security standard.
  • Managing & Supporting Infrastructure services for Banking/Finance & Government sector Clients spanned across in South India.
  • Planning, configuring and implementation of network & security infrastructures which includes Router, Switch & Firewall configuration on various clients.
  • Monitored network system performance and determined appropriate solutions when issues were discovered.
  • Worked in team-driven environments and communicated effectively with stakeholders.
  • Diagnosed and executed resolution for network and server issues.
  • Escalated highly critical issues to senior team members for effective resolution.
  • Designed and evaluated WAN and LAN connectivity technologies.
  • Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
  • Monitored network hardware operations to evaluate proper configuration.
  • Learned and adapted quickly to new technology and software applications.
  • Passionate about learning and committed to continual improvement.
  • Developed and maintained courteous and effective working relationships.
  • Setting up load balancing devices like Radware & Cisco products in Southern Railway location to establish end-to-end security.
  • Managing Project & service delivery Operations involving Wireless and Lan/Wan Network management spanned across India.
  • Administering the Cisco & HP network monitoring products for managing client networks to provide the seamless delivery.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks
  • Excellent communication skills, both verbal and written
  • Self-motivated, with a strong sense of personal responsibility
  • Worked well in a team setting, providing support and guidance
  • Delivered services to customer locations within specific timeframes
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Resolved problems, improved operations and provided exceptional service
  • Demonstrated strong organizational and time management skills while managing multiple projects

Education

Master of Computer Application -

Annamalai University
05.2013

Diploma - Electrical & Electronics Engineering

Tamil Nadu Polytechnic College
05.2003

Skills

  • Worked with high-profile customers and handled MSS (Managed Security Services) operations & projects for reputed US Manufacturing clients
  • Handled Infra security operations for 150K end user's environment for major US manufacturing client and Delivery Manager Supervision on Quality Assurance, Team Management, Workload priorities, Risk Mitigation Planning & Placing Security controls, Timely service delivery, meeting SLA
  • Skills on handling Infra security operations delivery & projects on Endpoint Security, Network Security, Remote Security products, SOC and Cyber Security operations
  • Making decisions and takes actions with consistent to add value for customer engagement which took great pride in ensuring positive overall customer experience
  • Customer-focused approach right from Transition to keep security infrastructure to Industry standard
  • Responsible for managing customer expectations in delivering superior levels of service
  • Recognized for continually delivering above-average customer service
  • Having interpersonal skill to build constructive relationships at all levels and establishes appropriate rapport with customers
  • Resource Coordination & Cross-Function Collaboration
  • Client Requirements, Strategy Implementation, Presentations and Demonstrations
  • Having good listening skill and expressing ideas in clear organized manner Conveying desired information and influence with actions through verbal or written
  • Having high performance work cultures to quickly adapt with customers/stakeholders to deliver desired outcomes
  • Platform Supported: Zscaler ZIA, ZPA, ZDX, McAfee web proxy, Managed Microsoft ISA/Forefront Threat Management Gateway Proxy, A10 Networks Load balancers, Imperva WAF, Symantec End Point, Endpoint encryption, MalwareBytes, CrowdStrike, Pulse/Ivanti Secure Connect, SecureLink/Imprivata VPN, Cisco Networks L2/L3 Switches/ASA Firewalls, IDS/IPS, Check-Point, Palo alto Firewalls, Cyber Security SOC platforms - Q-Radar SIEM, Splunk, SecureWorks-Red Cloak, Google Chronicle Security

Certification

  • Zscaler Affiliation Certificates on Internet Access, Private Access, Digital Experience
  • Cisco Certified Network Professional – Routing
  • Check Point Firewall
  • Palo Alto Next Gen Platform

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Judge a man by his questions rather than his answers.
Voltaire

Timeline

IT Infra Security Delivery Manager

Tata Consultancy Service Ltd.,
04.2020 - Current

Portfolio Manager - IT Infra Security

Tata Consultancy Services Ltd.,
04.2013 - 03.2020

SME/Lead – Infrastructure Services

CMC Ltd
07.2004 - 03.2013

Master of Computer Application -

Annamalai University

Diploma - Electrical & Electronics Engineering

Tamil Nadu Polytechnic College

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Meenakshisundaram Muthaiah