MEERA BALASUBRAMANIAM
Ofallon,Missouri
Summary
Solutions-oriented Business Analyst possessing unique combination of business analysis, quality assurance testing and applications development experience in top-tier organizations. Solid SQl query writing skills paired with familiarity of visualization tools and techniques. Successful provider of financial services with 4 years of comprehensive experience.
Overview
4
4
years of professional experience
Work History
Senior Business Analyst
American Express
Fort Lauderdale, FL
01.2023 - 12.2023
- Developed business process models to identify and document customer requirements.
- Analyzed existing systems and processes, identified gaps and recommended improvements.
- Created data flows to illustrate the flow of information between various stakeholders.
- Conducted stakeholder interviews to understand user needs and preferences.
- Performed root cause analysis to determine underlying issues in complex problems.
- Reviewed system design specifications for completeness, accuracy, consistency, traceability and usability.
- Prepared cost and benefit analyses to support decision-making regarding potential solutions.
- Documented test cases for validating system functionality against user requirements.
- Developed detailed project plans outlining tasks, deadlines and resources needed for successful implementation of projects.
- Designed use case scenarios to demonstrate how users interact with the system or application.
- Provided technical assistance on software development projects by providing feedback on design documents and code reviews.
- Identified opportunities for automation of manual processes through technology solutions.
- Assisted in developing strategies for improving customer service operations efficiency.
- Conducted gap analysis between current state processes and desired future state processes.
- Gathered performance metrics from different sources including surveys, focus groups.
- Collaborated with IT teams on the development of applications based on business requirements.
- Worked closely with clients to ensure their satisfaction with the delivered product or service.
- Translated business objectives into measurable success criteria that could be tracked over time.
- Determined opportunities to improve workflow by adding and modifying processes, revamping use cases for each initiative and creating new components for each functional area.
- Kept track of simultaneous project milestones using tactical approaches, established practices and strategic plans focused on production, schedule and budget objectives.
- Pinpointed inefficiencies in business processes and recommended improved policies.
- Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines.
- Developed new analytical systems to improve essential business metrics visibility.
- Delivered timely support by tracking issues and communicating resolutions to end users.
- Identified and analyzed user requirements, procedures and processes to develop optimization strategies.
- Collaborated with stakeholders to define features, integrations and partnerships.
- Performed statistical data analysis to inform customer groups.
- Analyzed operational data, surfacing insights and findings to support business and technical decisions.
- Improved processes and procedures to achieve key performance metrics.
- Developed reports or created dashboards, providing financial-related information to make informed business decisions.
- Remained current on latest IT developments and advancements to automate and modernize systems.
- Defined key data points and data sources to track against measurable performance indicators and produce useful reports.
- Redesigned processes to maximize benefits and quantifiable improvement in business metrics and illustrate roadmaps to future projects.
- Identified needs of customers promptly and efficiently.
- Maintained or updated business intelligence tools, databases or dashboards.
- Provided technical support for existing reports, dashboards or other tools.
Senior Business Systems Analyst
American Express
FLORIDA, FL
01.2021 - 12.2022
- Developed business requirements documents and functional specifications for IT projects.
- Analyzed user needs, identified gaps in existing systems, and provided recommendations to improve processes.
- Created complex SQL queries to generate reports from multiple data sources.
- Conducted research on emerging technologies to identify opportunities for improvement.
- Implemented process automation solutions using scripting languages such as JavaScript or Python.
- Participated in system testing activities such as unit, integration, and acceptance tests.
- Monitored system performance and troubleshoot issues reported by users or stakeholders.
- Identified potential risks associated with IT projects through comprehensive risk assessments.
- Assessed impact of changes to existing systems due to upgrades or enhancements.
- Performed root cause analysis on production incidents to determine corrective actions.
- Evaluated current business processes against industry best practices for optimization purposes.
- Generated ad hoc reports based on customer requests using reporting tools like Tableau.
- Recommended controls by identifying problems and writing improved procedures.
- Developed test plans for quality assurance initiatives prior to deployment into production environments.
- Provided project-level analysis and produced required project analysis documentation.
- Designed new computer programs by analyzing requirements and constructing workflow charts and diagrams.
- Tested, maintained and monitored computer programs and systems.
- Explored new technologies and tools for productivity, security and quality assurance purposes.
- Assessed usefulness of pre-developed application packages and adapted to user environment.
- Streamlined acquisition of reporting requirements and specifications to disseminate across multiple business lines and IT support teams.
- Prepared and presented technical proposals for clients.
- Developed, documented and revised system design procedures and quality standards.
- Developed and managed project plans while providing status updates to management.
- Defined system goals and devised flow charts and diagrams describing logical operational steps.
- Mapped industry standard design patterns to existing code base to derive component architecture model of [Type] system.
Business Analyst
American Express
Fort Lauderdale, FL
02.2020 - 12.2021
- Conducted market research to identify potential opportunities for new product development.
- Analyzed customer data to determine trends in purchasing behavior.
- Drafted functional specifications documents outlining project scope, objectives and deliverables.
- Created detailed process flows and user stories to document system requirements and design solutions.
- Conducted interviews with subject matter experts to gather information on existing systems and procedures.
- Identified gaps between current state and desired future state operations.
- Prepared documentation summarizing findings from stakeholder meetings and workshops.
- Designed test plans, scenarios, scripts, cases, and results matrices to validate system functionality.
- Provided guidance on software design principles, coding standards, best practices, techniques, methods and toolsets used in the development lifecycle process.
- Gathered feedback from end users regarding usability issues related to applications or systems.
- Facilitated brainstorming sessions with cross-functional teams for problem solving activities.
- Developed reports using SQL queries to track progress against key performance indicators.
- Presented complex technical concepts in a clear manner suitable for non-technical audiences.
- Translated user needs into actionable items that could be addressed by IT teams.
- Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines.
- Identified and analyzed user requirements, procedures and processes to develop optimization strategies.
- Collaborated with stakeholders to define features, integrations and partnerships.
- Delivered timely support by tracking issues and communicating resolutions to end users.
- Improved processes and procedures to achieve key performance metrics.
- Developed reports or created dashboards, providing financial-related information to make informed business decisions.
- Analyzed operational data, surfacing insights and findings to support business and technical decisions.
- Defined key data points and data sources to track against measurable performance indicators and produce useful reports.
- Provided technical support for existing reports, dashboards or other tools.
Education
Bachelor of Science - BACHELORS
KERALA UNIVERSITY
INDIA05-2015
Skills
- Technology Architecture Analysis
- Data Analysis
- Operations Analysis
- Forecasting and Planning
- Data Warehousing
- Process Development
- Gap Analysis
- Data Mapping
- Quality Assurance
- Business Planning
- Strategic Planning
- HTML and CSS
- Product Management
- BI Tools Expertise
Accomplishments
- Certified Pega Systems Architect (CSA)
- SAFE Agile Practitioner
Languages
English
Professional
Timeline
Senior Business Analyst
American Express
01.2023 - 12.2023
Senior Business Systems Analyst
American Express
01.2021 - 12.2022
Business Analyst
American Express
02.2020 - 12.2021
Bachelor of Science - BACHELORS
KERALA UNIVERSITY
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