Microsoft Office
Meesha Holtzlander
Orange Park,FL
Summary
Highly motivated and committed Certified Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail oriented professional looking to bring medical background and teambuilding skills to deadline-driven environment.
Overview
11
11
years of professional experience
4
4
Certification
Work History
Certified Medical Assistant
Jax Spine and Pain Centers
2018.11 - Current
- 6 years’ experience with Clinical policies, procedures, and patient care flow
- Consistently recognized by peers for approachability and ability to build strong working relationships
- Effectively assigned tasks and responsibilities to team members based on individual strengths and workload ability
- Mentored and provided direct training to incoming team members
- Excel in multitasking, prioritizing tasks, and managing complex schedules in fast-paced clinical environments
- Cultivate and support strong relationships with healthcare providers and management teams
- Provide high-quality patient care by treating all patients with respect, empathy and keeping strict confidentiality
- Serve as the liaison between patients and physicians by easing effective communication and care coordination
- Obtain detailed medical histories, vital signs, and chief complaints from patients prior to physician examination
- Aid physicians with examinations and treatments by preparing examination rooms, positioning patients, and providing instructed care
- Perform routine injections adhering to all safety protocols
- Schedule patient procedures, appointments, and follow-up visits to ensure continuity of care.
Office Coordinator/Customer Support
DVH Enterprises
2013.05 - 2017.02
- Ensured best stock levels of product, supplies, and equipment to support seamless operations
- Served as first point of contact for customers contacting the company via phone, email, and live chat to address inquiries, troubleshoot issues, and resolve complaints
- Provided detailed information on product and service offerings, pricing, policies, and technical specifications to existing and potential customers
- Processed orders, payments, returns, and exchanges in a courteous and efficient manner while ensuring proper documentation
- Found opportunities for up-selling and cross-selling other products and services to enhance the customer experience
- Maintained up-to-date knowledge of products, services, and promotions to deliver exact information to customers
- Tracked customer interactions and feedback to continuously improve service quality and customer satisfaction levels
- Collaborated cross-functionally with sales, billing, and technical support teams to investigate and resolve complex customer issues
- Adhered to company policies on quality standards, call metrics, and customer data confidentiality.
Education
Medical Assistant Certification -
Fortis College
Orange Park, FL10.2018
Skills
- Remote Video Conferencing
- Appointment Setting
- Compassionate caregiver
- Account Management
- Standards Compliance
- ICD 10 coding
- Prioritizing stat orders
- Accurate and Precise Medical Documentation
- Conflict Resolution
- Medical Transcription
- Patient Assessments
- Flexibility and Adaptability
Certification
- Comprehensive Healthcare & Billing Practices Compliance Certification
- OSHA for Healthcare with Bloodborne Pathogens Certification
- HIPAA Privacy Certification
Accomplishments
- Recognized for outstanding dedication to patient care.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Career advancementWork-life balanceCompany CultureHealthcare benefitsWork from home optionPaid time offQuote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Software
EClinicalWorks
Epic
Healow
Interests
Reading
Writing
Making Music
Art
Timeline
Certified Medical Assistant
Jax Spine and Pain Centers
2018.11 - Current
Office Coordinator/Customer Support
DVH Enterprises
2013.05 - 2017.02
Medical Assistant Certification -
Fortis College
- Comprehensive Healthcare & Billing Practices Compliance Certification
- OSHA for Healthcare with Bloodborne Pathogens Certification
- HIPAA Privacy Certification
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