MEESHA WESTMORELAND
Amarillo,US
Summary
Having the ability to bring excellent verbal communication, customer service, and a natural leader experienced in driving great team successes by coaching and motivating team members, is something that has the ability to increase financial profitability within the company. Operational efficiency, a plethora of customer satisfaction surveys, and notable performance in meeting organizational objectives. Exceptional interpersonal skills, and the ability to work well with others, in both supervisory and support staff roles.
Overview
1
1
year of professional experience
Work History
Customer Service Cashier
Michaels
12.2022 - Current
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Processed customer orders and accurately handled payment transactions.
- Answered product questions using knowledge of sales and store promotions.
- Utilized POS system to handle customer cash and credit card transactions.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Generated customer satisfaction surveys to analyze results into action plans.
Cashier
Drug Emporium
03.2022 - 11.2022
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Education
Associate of Science - Psychology
Amarillo College
Amarillo, TX05.2025
High School Diploma -
Premier High School
Amarillo, TX05.2022
Skills
- Rewards Tracking
- Shrink Reduction
- Customer Service
- Cash Register Operations
- Retail Knowledge
- Product Knowledge
- Managing Operations and Efficiency
- Customer Experience Management
- Upselling Techniques
- Satisfaction Surveys
- Conflict Management
- New Hire Training
Timeline
Customer Service Cashier
Michaels
12.2022 - Current
Cashier
Drug Emporium
03.2022 - 11.2022
Associate of Science - Psychology
Amarillo College
High School Diploma -
Premier High School
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