Mee’Shawn Doram
Louisville,KY
Summary
Energetic professionalism with excellent leadership and organizational skills. Focused on increasing team productivity while meeting exacting standards for presentation and taste. Accomplished multitasker with disciplined approach. As well as a reliable employee seeking a position that will help me join a team to flourish and add grown in every aspect. As well as offering excellent communication and good judgment.
Overview
4
4
years of professional experience
Work History
Kitchen Coordinator
Eurest Compass Group
Louisville, KY
11.2021 - 07.2022
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling and surface cleaning.
- Checked and tested foods to verify quality and temperature.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
Scheduling Assistant
Bath Time Super Vibes
St.Paul, MN
05.2021 - 01.2022
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Gathered employee data to develop monthly work schedules, enabling proper staffing for departments for each shift.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Set up appointments with customers and clients.
Customer Service Representative
Teleperformance
Louisville, KY
12.2020 - 04.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Server Trainer
Drakes BHG
Louisville, KY
08.2018 - 08.2020
- Trained new team members on restaurant procedures, menu items and performance strategies.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
Education
Broadcast Journalism
Western Kentucky University
Bowling Green, KY09.2015
High School Diploma - Communications
Pleasure Ridge Park High School
Louisville, KY06.2015
Skills
- Cash Receipt Balancing
- Menu Planning
- Alcoholic Beverage Service
- Customer Service
- Maintaining Clean Work Areas
- Kitchen Utensils
- Productivity Improvements
- Staff Supervision
- Worker Training
- Anticipating Problems
- Work Schedule Creation
- New Employee Recruitment
- Money Handling
- Team Leadership
- Payroll Preparation
- Inspection and Observation
- Labor and Overhead Cost Estimation
- Shift Scheduling
- Service Training
- Hiring and Onboarding
- Guest Relations
- Group Sessions
Timeline
Kitchen Coordinator
Eurest Compass Group
11.2021 - 07.2022
Scheduling Assistant
Bath Time Super Vibes
05.2021 - 01.2022
Customer Service Representative
Teleperformance
12.2020 - 04.2021
Server Trainer
Drakes BHG
08.2018 - 08.2020
Broadcast Journalism
Western Kentucky University
High School Diploma - Communications
Pleasure Ridge Park High School