Meg Falkner
Peoria,IL
Summary
Experienced Vice President in strategic planning and business development, consistently exceeding expectations and driving growth in diverse Midwest markets. Acknowledged for exceptional leadership skills, adept at building and managing high-performing teams, and guiding top performers to success. Proficient in utilizing Salesforce and Trella Health to optimize operations, while fostering productive relationships with senior leaders. Committed to delivering exemplary customer service and upholding exceptional operational standards.
Overview
7
7
years of professional experience
Work History
Regional Vice President Northern Hospice Division
LHC Group
11.2023 - 03.2025
- Provides sales leadership and corporate presence within internal and external customer base
- Communicates corporate direction and goals to the sales team while able to coach, direct and set sales strategies to achieve admit and census goals
- Growing profitable business and developing all members of the sales force into high performing sales consultants through motivation, constructive feedback, and recognition are expectations
- Provide leadership and accountability by coaching, developing, and retaining a high performing sales team
- Demonstrate consistency in achieving both admit and census goals by monitoring and assessing the progress and development of each Account Executive/Territory
- Prompt attention and action to any gap in performance to budgeted expectations and barriers related to these gaps
- Build high performing Sales Team by recruiting and hiring top sales talent
- Compile, communicate, and execute best practices in the field
- Help develop new ideas, protocols and efficiencies for maximizing marketing resources to grow market share
- Develop a collaborative partnership with the Operation Leadership team
- Create and support a shared vision for growth between Sales and Operations
- Managed Business development with 26 employees covering MI, MO, MN & IL.
Corporate Director Of Strategic Development
Transitions Care
01.2020 - 08.2023
- Grew from Regional Care Coordinator to Regional Director of Business Development and currently Corporate Director of Strategic Development in five plus years
- Exceeded hospice admission expectations early in career and was promoted to RDBD and tasked with building and managing an RCC team
- Achieved this assignment by hiring and mentoring the top ten performers of the entire company
- This success lead to being promoted to my current position as Corporate Director of Strategic Development where I oversee the launch or revising of our new or underperforming markets throughout the Midwest
- Oversee all operations on new market openings for their first 6 months
- Recruit, hire, train, and mentor our new teams and new acquisitions
- Educate and train staff on Salesforce, Trella Health, HCHB, protocols, and customer service
- Develop business plans to capitalize on new services and facilitate successful future growth and practice acquisitions
- Train teams to handle concerned customers and families to assist lower-level employees in maintaining excellent customer service
- Support top-level decision-making and strategy planning, forging productive relationships with top leaders and serve as the key advocate for various personnel issues
- Develop Business Plans for all New De Novo openings including Kalamazoo MI, Troy MI, and Columbus OH
- Columbus, OH - Since taking over in February 2023, referral volume has jumped to an average of 40 referrals per month - working to grow clinical staffing to maintain growth pace
- Kalamazoo, MI - Grew census from 0 to 25 in first 6 months since opening
- Troy, MI - April of this year, tasked with reestablishing the branch, census climbed from 24 to 37
- Identify potential partnership opportunities in the healthcare industry and negotiate favorable agreements to expand the company's market presence and revenue streams
Regional Care Coordinator
Transitions Care
01.2018 - 01.2020
- Grew Bloomington, IL census from 5 to 55 in under 5 months
- Presented education on services to senior living communities, SNF/LTC, hospitals, and patients
- Coordinated gathering of medical records and scheduled consent signings with families
- Explained hospice benefit, patient rights, policies, procedures, and services to patients & families
- Communicated with patients with compassion while keeping medical information private
- Led support groups to families on dementia, grief, and end of life care
- Provided and performed activities in assisted livings and skilled buildings
- Actively participated in senior care networking events
- Collaborated with multi-disciplinary staff to improve overall patient care and response times
- Delivered exemplary customer service and support by remaining poised in stressful situations
- Built trusted relationships with all referral source staff to drive referrals
- Analyzed sales data, including Trella, to identify new business development opportunities
Education
Associate of Science - Early Childhood Education
Illinois Valley Community College
Oglesby, IL09.2001
Skills
- Hospice Business Development
- Collaborative Team Management
- Salesforce Expertise
- HCHB Software Proficiency
- Referral Metrics
- Clinical Recruitment
- Census growth
- Referral Management
- Emergency Response Coverage
- Acquisition Strategy Development
- Quality Improvement Processes
- Operational Strategy Development
- Sales Growth Strategy
- Effective Public Speaking
Personal Information
Title: Vice President
Timeline
Regional Vice President Northern Hospice Division
LHC Group
11.2023 - 03.2025
Corporate Director Of Strategic Development
Transitions Care
01.2020 - 08.2023
Regional Care Coordinator
Transitions Care
01.2018 - 01.2020
Associate of Science - Early Childhood Education
Illinois Valley Community College
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