Meg Littlejohn
Geneva,IL
Summary
Efficient and reliable work ethic with a solid background. Eager to learn and take on new responsibilities. Dedicated to delivering top-notch customer service to provide the best experience possible. Able to work at a fast pace while maintaining accuracy and quality.
Overview
10
10
years of professional experience
Work History
Assistant General Manager
Andy’s Frozen Custard
Oswego
05.2020 - Current
- Managed daily operations to ensure quality service and customer satisfaction.
- Oversaw daily operations, ensuring efficiency and compliance with company standards.
- Trained and supervised staff to maintain high operational standards.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Conducted regular performance evaluations for team members to enhance productivity.
- Resolved customer complaints effectively to uphold brand reputation and loyalty.
- Ensured that customer service standards were met or exceeded at all times.
- Assisted in developing promotional strategies to increase customer engagement.
- Assisted in the recruitment process by conducting interviews with prospective candidates.
- Managed store cash intake with high accuracy and prepared daily bank deposits.
- Monitored inventory levels and placed orders for new stock.
- Applied knowledge of coverage needs and individual employee strengths to produce successful team schedules.
- Ensured compliance with company policies, procedures, and regulations.
- Coordinated with the General Manager to develop and implement strategic plans.
- Developed and maintained relationships with suppliers, vendors, and community partners.
Shift Leader
Andy’s Frozen Custard
Oswego, IL
05.2018 - 05.2020
- Supervised daily operations of the frozen custard shop to ensure quality service.
- Trained new employees on customer service and product preparation techniques.
- Made sure each shift ran smoothly
- Enforced health and safety regulations to ensure a safe working environment.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Conducted regular quality checks on products to meet company standards.
Associate
Andys Frozen Custard
Oswego, USA
08.2016 - 05.2018
- Enhanced team efficiency by mastering all roles and rotating through positions.
- Developed solid relationships with staff and customers to optimize business operations.
- Prepared and served high-quality frozen custard to customers.
- Maintained cleanliness and organization in the serving area.
- Handled cash transactions accurately and efficiently.
- Stocked shelves with merchandise and ensured product displays were neat and orderly.
Education
GED
Plano, ILOswego High School
Oswego, ILSkills
- Quality control
- Staff training
- Strong Leadership Skills
- Excellent Time Management
- Very Consistent
- Highly Adaptable
- Detail-oriented
Timeline
Assistant General Manager
Andy’s Frozen Custard
05.2020 - Current
Shift Leader
Andy’s Frozen Custard
05.2018 - 05.2020
Associate
Andys Frozen Custard
08.2016 - 05.2018
GED
Oswego High School