MEGAAN C. ANDERSON
Rex
Summary
Highly-motivated employee with the desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
Work History
MEDICAL SUPPORT ASSISTANT (ADVANCED)
THE DEPARTMENT OF VETERAN AFFAIRS
STOCKBRIDGE
09.2022 - Current
- Managed patient flow by coordinating appointments and staff assignments.
- Schedules, cancels, re-schedules patients' appointments and/or consults for mental health.
- Patient check-in process (in its entirety), including the printing of documentation needed for appointment.
- Completes patient check-out process daily, including completion of Return to Clinic (RTC) orders, creation of recall reminders, consult follow-up, no-show patient appointments according to local policy.
- Maintains and monitors patient appointment schedules for the clinic and communicates delays to the appropriate staff and patients.
- Scheduled patient appointments with other clinics and specialties, ensuring timely access to care.
- Utilized reports to enhance care delivery processes.
- Provides information regarding clinic and hospital policies, procedures, and locations to patients, family members, and staff.
- Resolves complaints of a local administrative nature and refers other complaints to appropriate authorities.
- Managed daily administrative operations of the clinic.
- Other assignments at this level include but are not limited to processes incoming patient secure messaging through My Healthy Vet and coordinate with care team as appropriate.
- Participates in team huddles and team meetings to manage, plan, problem solve, and follow-up with patient care by sharing information and collaborating with the interdisciplinary team.
MEDICAL SUPPORT ASSISTANT (ADVANCED)
THE DEPARTMENT OF VETERAN AFFAIRS
EL PASO
01.2021 - 08.2022
MEDICAL SUPPORT ASSISTANT
THE DEPARTMENT OF VETERAN AFFAIRS
EL PASO
11.2019 - 01.2021
FRONT OFFICE COORDINATOR
COVENANT CARE PEDIATRICS
05.2018 - 11.2019
SUPERVISOR
IMMUNIZE EL PASO
07.2015 - 06.2017
ASSISTANT SUPERVISOR
IMMUNIZE EL PASO
05.2014 - 06.2015
MEDICAL ASSISTANT / IMMUNIZATION TECHNICIAN
IMMUNIZE EL PASO
07.2012 - 04.2014
Education
Bachelor of Applied Science - Healthcare Management
The College of Healthcare Professions
San Antonio, TX08-2018
Associates of Applied Science - Business Administration
Vista College
El Paso, TX11-2016
Medical Assistant -
International Business College
El Paso, TX10-2011
Skills
- Computer Savvy
- Communication
- Collaboration
- Time Management
- Critical Thinking
- Management and Leadership
- Organized
- Motivated
- Trustworthy
- Reliable
- 40 WPM
References
- Carla Read, 915-790-8857
- Angela Butler, 850-321-4496
- Shanna Johnson, 706-416-0825
Timeline
MEDICAL SUPPORT ASSISTANT (ADVANCED)
THE DEPARTMENT OF VETERAN AFFAIRS
09.2022 - Current
MEDICAL SUPPORT ASSISTANT (ADVANCED)
THE DEPARTMENT OF VETERAN AFFAIRS
01.2021 - 08.2022
MEDICAL SUPPORT ASSISTANT
THE DEPARTMENT OF VETERAN AFFAIRS
11.2019 - 01.2021
FRONT OFFICE COORDINATOR
COVENANT CARE PEDIATRICS
05.2018 - 11.2019
SUPERVISOR
IMMUNIZE EL PASO
07.2015 - 06.2017
ASSISTANT SUPERVISOR
IMMUNIZE EL PASO
05.2014 - 06.2015
MEDICAL ASSISTANT / IMMUNIZATION TECHNICIAN
IMMUNIZE EL PASO
07.2012 - 04.2014
Bachelor of Applied Science - Healthcare Management
The College of Healthcare Professions
Associates of Applied Science - Business Administration
Vista College
Medical Assistant -
International Business College