Megan A. Groothoff
Fifield
Summary
Experienced with managing hotel operations and elevating guest experiences. Utilizes leadership skills to guide teams and enhance service quality. Knowledge of effective staff training and conflict resolution strategies. Proven track record in overseeing hotel operations and food and beverage environments. Highly skilled in formal communication, conflict resolution, and operational efficiency, backed by specialized training in Tribal Management and Business Administration.
Overview
21
21
years of professional experience
Work History
Hotel Manager
Lake of the Torches Resort Casino
Lac du Flambeau, WI
12.2019 - Current
- Oversee comprehensive hotel operations, including front and housekeeping.
- Manage guest escalations and reservation conflicts with a focus on resolution.
- Conduct employee performance evaluations, handle administrative duties such as payroll, budgeting, hiring, firing, write policies and procedures.
- Held team meetings to address issues and answer any questions they have for me.
- System use- Opera, Amadeus, 3G lock, Visonline, and Lush
Woody’s Bar and Grill Supervisor
Lake of the Torches Resort Casino
Lac du Flambeau, WI
05.2019 - 12.2019
- Supervised daily operations of Woody's bar and grill,
- Managed staff scheduling, creating purchase orders, meet and maintain vendor relations, track inventory, training team members, created pull sheets for events, and ensured strict adherence to health and safety standards.
- Facilitated team communication to provide efficient service and maintain high quality-control standards.
Supervisor
The Ojibwe Market
Lac Du Flambeau, WI
03.2016 - 09.2019
- Supervised daily operations, ensuring efficient workflow and high standards of customer service.
- Worked all area of operation, store, smoke shop, gas station, and deli.
- Trained and mentored new staff in all areas of operation, fostering a collaborative team environment.
- Implemented process improvements that enhanced inventory management and reduced waste.
Shift Leader
Walgreens
Woodruff, WI
05.2017 - 01.2019
- Modeled and delivered distinctive customer experiences while managing store floor operations.
- Assisted the pharmacist under direct supervision and processed prescriptions using specialized pharmacy systems.
- Maintained compliance with state and federal regulations regarding pharmacy practice and retail sales.
- Worked and trained new team members in all areas photo area, cashiering, pharmacy, western union, shipping and relieving,
- I worked with different systems in pharmacy, photo department, western union, and the cashiering system.
Manager
SUBWAY®Restaurants
Saint Germain, WI
01.2005 - 06.2012
- Managed daily operations to ensure high-quality customer service and food safety compliance.
- Trained and mentored staff on sandwich preparation and cash handling procedures.
- Maintained inventory to corporate standards
- Update POS when needed and programmed digital signage
Education
Associate of Applied Science - Business Management
Nicolet College
Rhinelander, WI05-2025
Technical Diploma - Leadership Essentials
Nicolet College
Rhinelander, WI04-2024
Certificate - Tribal Business Management
Nicolet College
Rhinelander, WI04-2024
Certificate - Native American Tribal Management
Nicolet College
Rhinelander, WI02-2024
Associate of Science - Criminal Justice, Law Enforcement
Nicolet College
Rhinelander, WI05-2018
Certified Fire Fighter I - undefined
Nicolet College
Rhinelander, WI06-2017
Technical Diploma - Corrections Specialist
Nicolet College
Rhinelander, WI05-2017
Skills
- Cash handling
- Staff training
- Reservations management
- Strategic planning and analysis
- Vendor interaction
- Guest experiences and conflict resolution
- Employee performance reviews
- Hotel operations
CERTIFICATIONS & AWARDS
Dean’s List: Fall 2016, Spring 2017, Fall 2017, Spring 2018, Fall 2023, Spring 2024, Fall 2024, Spring 2025, Safety Certifications: Firefighter 1 (Cert. Part C), FEMA Incident Command System, FEMA National Management System, Hazardous Materials Operation Specialist, Naloxone Administration.
VOLUNTEER & LEADERSHIP EXPERIENCE
Community Service, Traffic Control for Tomahawk Fall Ride and Rhinelander/Minocqua Parades; Rhinelander Ice Arena Clean Up.
Timeline
Hotel Manager
Lake of the Torches Resort Casino
12.2019 - Current
Woody’s Bar and Grill Supervisor
Lake of the Torches Resort Casino
05.2019 - 12.2019
Shift Leader
Walgreens
05.2017 - 01.2019
Supervisor
The Ojibwe Market
03.2016 - 09.2019
Manager
SUBWAY®Restaurants
01.2005 - 06.2012
Technical Diploma - Leadership Essentials
Nicolet College
Certificate - Tribal Business Management
Nicolet College
Associate of Science - Criminal Justice, Law Enforcement
Nicolet College
Certified Fire Fighter I - undefined
Nicolet College
Technical Diploma - Corrections Specialist
Nicolet College
Associate of Applied Science - Business Management
Nicolet College
Certificate - Native American Tribal Management
Nicolet College