I understand the importance of building trust and rapport with clients. I enjoy talking with the elderly and disabled, and ensuring that their needs are met. I have 4 years of experience in Case Management. I left the workforce in 2022 after the birth of my youngest, and returned in 2024.
Overview
10
10
years of professional experience
Work History
Senior Case Manager/Options Counselor
Northwest Kansas Area Agency on Aging
Hays, KS
09.2024 - Current
Conducted assessments for the Physically Disabled and Frail Elderly HCBS waiver in person, zoom and via phone.
Assisted clients in applying for crisis exceptions for the Physically Disabled waiver. Including helping to obtain paperwork such as medical records, etc.
Conducted CARE assessments via Zoom and in person.
Provided Options Counseling and offered referrals.
Handled high volumes of case loads, while ensuring annual assessments were completed on time.
Data Entry
Conducted assessments and provided Case Management for in home services under the Senior Care Act and Older American's Act.
Provided Medicare Part D counseling.
Assisted clients in applying for Medicaid, Extra Help, Snap and LIEAP programs.
Senior Case Manager/Options Counselor
Northwest Kansas Area Agency on Aging
Hays, KS
08.2019 - 08.2022
Conducted assessments for the Physically Disabled and Frail Elderly HCBS waiver in person, zoom and via phone.
Assisted clients in applying for crisis exceptions for the Physically Disabled waiver. Including helping to obtain paperwork such as medical records, etc.
Conducted CARE assessments via Zoom and in person.
Provided Options Counseling and offered referrals.
Conducted assessments and provided Case Management for in home services under the Senior Care Act and Older American's Act.
Handled high volumes of case loads, while ensuring annual assessments were completed on time.
Assisted clients in applying for Medicaid, Extra Help, Snap and LIEAP programs.
Auto & Property Insurance Agent
State Farm
Greeley, CO
01.2019 - 07.2019
Conducted complex liability investigations to determine fault in auto accidents.
Ensured that state insurance requirements are met.
Set up service and rental vehicles for customers.
Auto & Property Insurance Agent
Teletech
Greeley, CO
08.2016 - 01.2019
Quote and issue auto, renters and valuable personal property policies.
Investigate and resolve billing issues.
Ensure that state insurance guidelines are followed.
Agent Ambassador/Lead
Alpine Access at Home
Work at Home
12.2014 - 03.2016
Worked closely with workforce management to ensure that all agents were in the correct status on their phones. Reached out to agents that did not show up to work, or left early without notice.
Lead coaching sessions with agents to discuss adherence, attendance and absenteeism. Implemented an action plan to improve performance.
<ul>
<li>Hours per week: 40.</li>
</ul>
<p><strong>Duties, Accomplishments, and Related Skills:</strong></p>
<ul>
<li>Supervise and coordinate daily administrative workflows for a team of 15 employees, ensuring timely task execution, adherence to protocols, and consistent performance monitoring.</li>
<li>Maintain accurate records and documentation related to property intake, detainee processing, transportation, and deportation; verify and audit files to ensure regulatory compliance, and data integrity.</li>
<li>Execute high-volume data entry (up to 8 hours per day), including the entry of case notes, customs documentation, custody logs, and internal reports into secure federal databases.</li>
<li>Develop, review, and edit administrative reports and forms for internal use and government audits; ensure completeness, accuracy, and policy alignment.</li>
<li>Serve as the primary liaison between facility staff, supervisors, and stakeholders; facilitate clear, professional communication, and documentation flow across departments.</li>
<li>Identified discrepancies in data entries and corrected them accordingly.</li>
<li>Oversee inventory control processes, including the secure receipt, tracking, and storage of personal property, using standardized procedures and government tracking systems.</li>
<li>Conduct routine audits and quality control reviews to ensure that administrative practices meet federal operational standards.</li>
<li>Apply sound judgment to evaluate options, solve problems, and make informed recommendations on administrative and operational matters, contributing to efficient workflow management, and compliance with agency standards.</li>
<li>Assist in developing and revising privacy and security policies concerning Personally Identifiable Information (PII); identify potential compliance risks, and recommend solutions.</li>
<li>Coordinate logistics for detainee transportation to court and medical appointments, manage schedules, and track movement through detailed administrative planning.</li>
<li>Conduct roll calls, and ensure accountability through diligent documentation, system updates, and status reporting.</li>
</ul>
<p>Supervisor: Scott Jackson (949) 456-2706.</p>
<p>Permission to contact: Yes.</p> at ProTech USA LLC, Government Contracting<ul>
<li>Hours per week: 40.</li>
</ul>
<p><strong>Duties, Accomplishments, and Related Skills:</strong></p>
<ul>
<li>Supervise and coordinate daily administrative workflows for a team of 15 employees, ensuring timely task execution, adherence to protocols, and consistent performance monitoring.</li>
<li>Maintain accurate records and documentation related to property intake, detainee processing, transportation, and deportation; verify and audit files to ensure regulatory compliance, and data integrity.</li>
<li>Execute high-volume data entry (up to 8 hours per day), including the entry of case notes, customs documentation, custody logs, and internal reports into secure federal databases.</li>
<li>Develop, review, and edit administrative reports and forms for internal use and government audits; ensure completeness, accuracy, and policy alignment.</li>
<li>Serve as the primary liaison between facility staff, supervisors, and stakeholders; facilitate clear, professional communication, and documentation flow across departments.</li>
<li>Identified discrepancies in data entries and corrected them accordingly.</li>
<li>Oversee inventory control processes, including the secure receipt, tracking, and storage of personal property, using standardized procedures and government tracking systems.</li>
<li>Conduct routine audits and quality control reviews to ensure that administrative practices meet federal operational standards.</li>
<li>Apply sound judgment to evaluate options, solve problems, and make informed recommendations on administrative and operational matters, contributing to efficient workflow management, and compliance with agency standards.</li>
<li>Assist in developing and revising privacy and security policies concerning Personally Identifiable Information (PII); identify potential compliance risks, and recommend solutions.</li>
<li>Coordinate logistics for detainee transportation to court and medical appointments, manage schedules, and track movement through detailed administrative planning.</li>
<li>Conduct roll calls, and ensure accountability through diligent documentation, system updates, and status reporting.</li>
</ul>
<p>Supervisor: Scott Jackson (949) 456-2706.</p>
<p>Permission to contact: Yes.</p> at ProTech USA LLC, Government Contracting