Summary
Overview
Work History
Education
Skills
Timeline
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Megan Alvis

Hays,KS

Summary

I understand the importance of building trust and rapport with clients. I enjoy talking with the elderly and disabled, and ensuring that their needs are met. I have 4 years of experience in Case Management. I left the workforce in 2022 after the birth of my youngest, and returned in 2024.

Overview

10
10
years of professional experience

Work History

Senior Case Manager/Options Counselor

Northwest Kansas Area Agency on Aging
09.2024 - Current
  • Conducted assessments for the Physically Disabled and Frail Elderly HCBS waiver in person, zoom and via phone.
  • Assisted clients in applying for crisis exceptions for the Physically Disabled waiver. Including helping to obtain paperwork such as medical records, etc.
  • Conducted CARE assessments via Zoom and in person.
  • Provided Options Counseling and offered referrals.
  • Handled high volumes of case loads, while ensuring annual assessments were completed on time.
  • Data Entry
  • Conducted assessments and provided Case Management for in home services under the Senior Care Act and Older American's Act.
  • Provided Medicare Part D counseling.
  • Assisted clients in applying for Medicaid, Extra Help, Snap and LIEAP programs.

Senior Case Manager/Options Counselor

Northwest Kansas Area Agency on Aging
08.2019 - 08.2022
  • Conducted assessments for the Physically Disabled and Frail Elderly HCBS waiver in person, zoom and via phone.
  • Assisted clients in applying for crisis exceptions for the Physically Disabled waiver. Including helping to obtain paperwork such as medical records, etc.
  • Conducted CARE assessments via Zoom and in person.
  • Provided Options Counseling and offered referrals.
  • Conducted assessments and provided Case Management for in home services under the Senior Care Act and Older American's Act.
  • Handled high volumes of case loads, while ensuring annual assessments were completed on time.
  • Assisted clients in applying for Medicaid, Extra Help, Snap and LIEAP programs.

Auto & Property Insurance Agent

State Farm
01.2019 - 07.2019
  • Conducted complex liability investigations to determine fault in auto accidents.
  • Ensured that state insurance requirements are met.
  • Set up service and rental vehicles for customers.

Auto & Property Insurance Agent

Teletech
08.2016 - 01.2019
  • Quote and issue auto, renters and valuable personal property policies.
  • Investigate and resolve billing issues.
  • Ensure that state insurance guidelines are followed.

Agent Ambassador/Lead

Alpine Access at Home
12.2014 - 03.2016
  • Worked closely with workforce management to ensure that all agents were in the correct status on their phones. Reached out to agents that did not show up to work, or left early without notice.
  • Lead coaching sessions with agents to discuss adherence, attendance and absenteeism. Implemented an action plan to improve performance.

Education

Sociology - Minor in Psychology

Fort Hays State University
Hays, KS
05.2016

Skills

  • Experience using Microsoft Suite
  • Data entry experience
  • Problem-solving
  • Attention to detail
  • Time management
  • Multitasking Abilities

Timeline

Senior Case Manager/Options Counselor

Northwest Kansas Area Agency on Aging
09.2024 - Current

Senior Case Manager/Options Counselor

Northwest Kansas Area Agency on Aging
08.2019 - 08.2022

Auto & Property Insurance Agent

State Farm
01.2019 - 07.2019

Auto & Property Insurance Agent

Teletech
08.2016 - 01.2019

Agent Ambassador/Lead

Alpine Access at Home
12.2014 - 03.2016

Sociology - Minor in Psychology

Fort Hays State University

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Megan Alvis