Megan Anderson
Spanish Fork,UT
Summary
Experienced in contributing to the successful establishment and growth of a business, I have played a vital role in its transformation into a thriving enterprise. Adept in effectively managing a team of employees, overseeing all aspects of billing and collections, and providing exceptional customer service, I address inquiries related to memberships with ease. Throughout my career, I have received numerous certificates for efficiently handling escalated customers and their complaints.
Overview
15
15
years of professional experience
Work History
Manager
Hotworx Fitness Studio
01.2021 - 05.2024
- Developed strategies in sales and marketing for greater market penetration.
- Directed staff to achieve organizational goals.
- Ensured accurate reconciliation of billing records to maintain financial accountability.
Inbound/Outbound Calling
Progressive Leasing
01.2015 - 01.2021
- Concentrate efforts on effective handling of early and late-stage recoveries.
- Resolved settlement discussions efficiently.
- Enhanced customer satisfaction by efficiently resolving escalated complaints and providing appropriate solutions.
Specialize in Late Stage Collecting
Crest Financial
01.2012 - 01.2015
- Optimized support for customers.
- Oversaw accounts to ensure timely payment collection.
- Managed billing processes efficiently.
Customer Service
Kroger Check Services
01.2009 - 01.2010
- Managed high-volume inbound and outbound calls efficiently.
- Managed debt recovery processes across multiple accounts.
Education
Nail Technician -
Cameo College of Essential Beauty
01.2011
High School -
Murray High School
01.2007
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Goal setting
- Shift scheduling
- Exceptional customer service
- Account collections
- Mobile marketing techniques
Timeline
Manager
Hotworx Fitness Studio
01.2021 - 05.2024
Inbound/Outbound Calling
Progressive Leasing
01.2015 - 01.2021
Specialize in Late Stage Collecting
Crest Financial
01.2012 - 01.2015
Customer Service
Kroger Check Services
01.2009 - 01.2010
Nail Technician -
Cameo College of Essential Beauty
High School -
Murray High School
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