Megan Anderson
Minneapolis,MN
Summary
Offering excellent project management, multi-tasking and communication skills to coordinate multiple, concurrent projects with competing demands. Makes sound decisions in high-pressure settings and utilize analytical problem-solving skills to troubleshoot and resolve issues. Articulate communicator with strong customer service skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Security Operations Dispatcher
Allina Health
Coon Rapids, MN
01.2023 - Current
- Dispatched security guards according to shift schedules and ensured that all posts were adequately staffed at all times.
- Provided customer service assistance to guests visiting the property, answering questions about services or facilities available onsite.
- Collaborated with other departments, such as maintenance or housekeeping staff, regarding safety issues or changes that might affect security operations.
- Assigned security personnel to various posts, ensuring adequate coverage of the premises.
- Coordinated with law enforcement agencies in response to reported crimes and other security-related incidents.
Correctional Officer
Mille Lacs County Sheriff's Office
Milaca, MN
07.2019 - 01.2023
- Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
- Detected potential threats and quickly defused conflicts.
- Transported inmates to and from medical and dental appointments, funerals, work details and court hearings.
- Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
- Maintained clear and open communications with facility areas to support safe operations.
- Processed inmate intake and re-assignment by completing paperwork, conducting searches and recording fingerprints.
Health Technician
Mend Correctional Care
Elk River, MN
04.2018 - 01.2020
- Recorded patient vital signs, documenting information into medical charts.
- Prepared patient, equipment and supplies for specific procedures.
- Maintained confidential documentation of patient information to stay compliant with federal regulations.
- Observed and reported changes in patient condition to registered nurse.
- Recorded observations and baseline measurements to maintain accurate medical records.
Machine Operator
Cortec Advanced Films
Cambridge, MN
11.2016 - 03.2018
- Set up machines for various jobs to maintain compliance with manufacturing thresholds and waste reduction initiatives.
- Verified production orders prior to starting set-up.
- Conducted preventable maintenance on process line and quickly resolved production problems to minimize downtime.
- Monitored and observed production line to watch for pile-ups and jams.
- Prepared machine for production processes by equipping with required tools and parts.
- Reduced health and safety risks with strict adherence to safety protocols and PPE requirements.
- Attached identification labels to finished packaged items or stamped lot number and shipping destination information on containers.
Soccer Coach
Cambridge-Isanti School District 911
Cambridge, MN
08.2015 - 10.2017
- Encouraged team members to become stronger, more agile athletes and more successful competitors through focus and effective training.
- Encouraged athletes, fellow coaches and parents to engage in good sportsmanship with competitors.
- Guided team through difficult situations, player injuries and tough losses.
- Ran drills and fitness circuits to improve athletes' coordination and skills.
Customer Service Specialist
Country Camping Tent and RV
Isanti, MN
05.2003 - 08.2017
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Improved customer service wait times to mitigate complaints.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Paraprofessional Aide
Cambridge-Isanti School District 911
Isanti, MN
08.2013 - 06.2015
- Supplied one-on-one attention to each student during group activities.
- Applied positive reinforcement to redirect negative behaviors.
- Communicated and collaborated well with educators from various grade levels.
- Observed students to help teachers identify potential learning blocks and opportunities for support.
Softball Coach
Cambridge-Isanti School District 911
Cambridge, MN
04.2012 - 06.2015
- Guided athletes with encouragement, motivation and nutritional advice to support athletic performance and overall well-being.
- Established clear benchmarks for performance and monitored individual and team progress.
- Trained athletes in proper use of equipment for safety and maximum results.
- Monitored student athlete academic performance through grade checking and boosted results with study hall and techniques.
Education
Associate of Applied Science - Business Marketing And Management
Anoka-Ramsey Community College
Minneapolis, MN05.2015
High School Diploma -
Cambridge-Isanti High School
Cambridge, MN06.2008
Some College (No Degree) -
Crown College
Saint Bonifacius, MNSkills
- Booking Procedures
- Excellent Problem Solver
- Trained in Defensive Tactics
- Occupational Hazards and Safety Precautions
- Strategic Planning and Organization
Certification
- Microsoft Office and Computer Concepts and Applications - 2015
References
- Jason Ross Correctional Officer, Sherburne County Jail 612-232-3477
- Alyssa Wolf Sheriff's Deputy, Mille Lacs County Sheriff's Office 763-360-0287
- Paula Baker Public Services Specialist, Sherburne County 612-618-0211
Timeline
Security Operations Dispatcher
Allina Health
01.2023 - Current
Correctional Officer
Mille Lacs County Sheriff's Office
07.2019 - 01.2023
Health Technician
Mend Correctional Care
04.2018 - 01.2020
Machine Operator
Cortec Advanced Films
11.2016 - 03.2018
Soccer Coach
Cambridge-Isanti School District 911
08.2015 - 10.2017
Paraprofessional Aide
Cambridge-Isanti School District 911
08.2013 - 06.2015
Softball Coach
Cambridge-Isanti School District 911
04.2012 - 06.2015
Customer Service Specialist
Country Camping Tent and RV
05.2003 - 08.2017
Associate of Applied Science - Business Marketing And Management
Anoka-Ramsey Community College
High School Diploma -
Cambridge-Isanti High School
Some College (No Degree) -
Crown College
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