Megan Andrews
Joplin
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
20
20
Certification
Work History
Caregiver
Independent Living Center
03.2023 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Inbound Customer Service Agent
Alorica
11.2020 - 07.2022
- Answered phones
- Assisted customers via live chat
- Responded to emails sent in with solutions
- Wrote up reports on the situations
- Offered solutions to the problems they are having
- Issued refunds for wrong online orders
- Issued vouchers for wrong in store orders
- Answered any questions customers might have.
Cashier
Gulf Fastrip
09.2019 - 10.2020
- Greeted and assisted customers
- Filled out and filed paperwork
- Cleaned, organized, and prepared store
- Opened/closed money drawer
- Answered phone to assist customers, managers, and companies with answers to any and all questions
- (Willing and ready to explain the work gap).
Carhop
Sonic
08.2016 - 10.2016
- Answered headsets
- Greeted and assisted customers
- Typed out orders
- Brought food in a timely manner out to customers' cars
- Counted money and distributed change
- Cleaned and organized any and all work spaces utilized.
Education
Associate of Arts - Criminal Justice
Crowder College
Neosho, MO03.2026
Psychology, General in process -
Southern New Hampshire University
Manchester, NH03.2021
Certificate in Criminal Justice -
Crowder College
Neosho, MO05.2019
Highschool Diploma -
Neosho High School
Neosho, MO05.2019
Skills
- Communication
- Organization
- Record Keeping
- Customer Relation
- Customer Service
- Respectful and Compassionate
- Time Management
- Elderly Care
- Problem-Solving
Certification
- Certificate of Completion - Leadership 4 11/20/2017
- Certificate of Completion - Ethics in Law Enforcement 11/20/2017
- Certificate of Completion - Dispatcher: Ethics in Public Service 11/20/2017
- Certificate of Completion - Report Writing 2 01/09/2018
- Certificate of Completion - Communication Skills 1 12/13/2018
- Career Skills Certificate - Criminal Justice 2 03/05/2019
- Certificate of Achievement - FEMA National Incident Management System 03/19/2019
Certificate of Achievement - FEMA Incident Command System 03/19/2019
Timeline
Caregiver
Independent Living Center
03.2023 - Current
Inbound Customer Service Agent
Alorica
11.2020 - 07.2022
Cashier
Gulf Fastrip
09.2019 - 10.2020
Carhop
Sonic
08.2016 - 10.2016
Associate of Arts - Criminal Justice
Crowder College
Psychology, General in process -
Southern New Hampshire University
Certificate in Criminal Justice -
Crowder College
Highschool Diploma -
Neosho High School
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