Megan Antonelli
Baltimore,Maryland
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Waitress
Dellis Bar And Grill
Rosedale, MD
08.2018 - 02.2021
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Supervising Manager
Sweet Frog Frozen Yogurt
Nottingham, MD
08.2013 - 05.2017
- Built collaborative relationships with key company leaders to solve challenges and elevate service based on customer feedback.
- Coached and supervised team members to outline clear job expectations and conduct reviews.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Managed overstocking, restocking and inventory control procedures during day shift.
- I managed five associates at a time.
Clerical Associate
Babies "R" Us
Towson, MD
05.2009 - 04.2012
- Completed clerical tasks such as filing, copying and distributing mail.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Executed record filing system to improve document organization and management.
- Interacted with customers by phone, email or in-person to provide information.
- Verified accuracy of business records by consistently updating customer information.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
Education
High School Diploma -
Perry Hall High School
Baltimore, MD05.2009
Skills
- Detail-Oriented
- Courteous Phone Demeanor
- Microsoft Office/Excel
- Reliable and Responsible
- Multitasking and Prioritization
- Data Entry
- Staff Supervision
- Written And Verbal Communications
- Independent Thinking
Timeline
Waitress
Dellis Bar And Grill
08.2018 - 02.2021
Supervising Manager
Sweet Frog Frozen Yogurt
08.2013 - 05.2017
Clerical Associate
Babies "R" Us
05.2009 - 04.2012
High School Diploma -
Perry Hall High School
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