Megan Armstrong

Founded and operated an independent online bookstore at age 16, managing all aspects of small‑business operations. Curated inventory, photographed and listed products, and maintained an organized catalog to ensure a smooth shopping experience. Handled customer communication, order fulfillment, packaging, and shipping with a focus on accuracy and reliability. Monitored sales trends, adjusted pricing, and implemented promotional strategies to increase visibility and revenue. Developed strong skills in entrepreneurship, customer service, time management, and online marketplace operations while building a trusted seller reputation.

Contributed to smooth daily operations in a fast‑paced restaurant environment by supporting both front‑ and back‑of‑house tasks. Responsibilities included preparing fresh ingredients, maintaining food safety standards, and ensuring a clean, organized workspace. Provided customer service during busy periods, assisting guests with orders and resolving concerns with a positive attitude. Supported overall team efficiency by washing dishes, organizing supplies, and completing closing with cleaning duties. Developed strong multitasking, communication, and teamwork skills while consistently meeting quality and service expectations.