Megan Arp
Aragon,GA
Summary
My main objective is to obtain a position that I can use my skills to the best of my ability in order to make sure that my job is done well and correct. I am willing to learn new things that will help me go further with the company. I am always ready to give my all. I am very dependable, honest and trustworthy. I am a people person; I am very outgoing and always pleasant and courteous. I love to accomplish things. I also work very well with others as well as alone.
Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
9
9
years of professional experience
Work History
Front Office Receptionist
WellStar Paulding Hospital
Dallas, GA
10.2024 - Current
- Helped patients with wait times for callers, promptly answering phone lines and directing calls as needed.
- Maintained clean reception area to promote positive, professional environment for clients.
- Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
- Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Collaborated with team members for smooth workflow, supporting colleagues during peak hours or absences.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered multi-line phone system and enthusiastically greeted callers.
- Identified visitors' needs to offer solutions and information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Offered every visitor professional and prompt service, completing check-ins, verifying paperwork and coordinating smooth hand-offs to nursing staff.
- Developed strong relationships with clientele through excellent communication skills and genuine attentiveness to their needs.
Front Office Coordinator/ Clinic Lead
Village Podiatry Centers
Powder Springs, GA
08.2021 - Current
- Front office/Check in-Check out
- Answering phones
- Scheduling appointments/follow up
- Referrals
- Ordering home health supplies
- Answering patient cases
- Managing the schedule
- Ordering supplies for office
- Training as needed on Athena/front office
- Charge entry
- Daily tasks as front office clerical
- Daily emails about schedule/meet with provider and make appropriate changes to schedule
- Help with dispensing of diabetic shoes
- Handle all paperwork within the office
- Collect copays/deductibles/DME payments/balances
- Handle all mail sent to office
- Occasionally help back office clean rooms/ pull patients back
- Managed high call volumes effectively, addressing patient inquiries and resolving issues promptly.
- Handled financial transactions responsibly, collecting copayments and processing payments with attention to detail.
- Maintained a clean, organized, and welcoming reception area to create a positive first impression for patients.
- Collaborated with medical staff to ensure seamless coordination of patient care and timely communication.
Patient Service Representative
Harbin Clinic Pediatrics
Cartersville, GA
12.2017 - 08.2021
- Clerical
- Answering phones
- Scheduling appointments
- Verifying Insurance
- Collecting Copays
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
Receptionist
Allstate Insurance Agency
Rockmart, GA
10.2016 - 05.2017
- Clerical
- Answer phones
- Greet customers
- Take insurance payments
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Education
High School Diploma -
Rockmart High School
01.2009
Skills
- Telephone skills
- Appointment scheduling
- Verbal and written communication
- Listening skills
- Hospitality services
- Cash handling
- Document control
- Building relationships
- File management
- Time management
- Professional demeanor
- Organization skills
- Administrative skills
Timeline
Front Office Receptionist
WellStar Paulding Hospital
10.2024 - Current
Front Office Coordinator/ Clinic Lead
Village Podiatry Centers
08.2021 - Current
Patient Service Representative
Harbin Clinic Pediatrics
12.2017 - 08.2021
Receptionist
Allstate Insurance Agency
10.2016 - 05.2017
High School Diploma -
Rockmart High School