Summary
Overview
Work History
Skills
References
Timeline
Generic

Megan Arriaza

Houston,TX

Summary

Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.

Overview

1
1
year of professional experience

Work History

Call Center Representative

Fivefold Foundation INC
Houston, TX
08.2023 - 05.2024

I conducted outreach activities for a non-profit aiding women, children in high-risk scenarios and veterans facing homelessness. My role was pivotal in establishing partnerships with various stores to organize successful fundraising events. I excel in outreach and relationship-building, effectively communicating the organization's mission and fundraising goals to various managers. My accomplishments include securing partnerships that enabled the non-profit to conduct impactful fundraising activities outside the stores. My proactive approach, persuasive communication, and organizational skills played a key role in expanding the organization's reach and support network through successful collaborations with different partners

https://fivefold.foundation/

Outreach Worker

Fivefold Foundation INC
Houston, TX
03.2023 - 01.2024

I performed outreach work for a non-profit organization that supported women, children, and homeless veterans in at-risk situations. As an outreach worker, I led fundraising initiatives to meet the nonprofit's objectives and established and nurtured key relationships for organizational growth. I implemented innovative sales strategies to boost donation inflow and resolved challenges in donor engagement through persuasive communication.

In addition, I contributed to the non-profit's mission with a significant increase in funds raised.

https://fivefold.foundation/

Skills

  • Sales closing
  • Customer Relationship Management
  • Data Entry
  • Account updating
  • Customer Service
  • Answering questions
  • Appointment Scheduling
  • Cash Handling
  • Customer Support
  • Problem-solving skills

References

References available upon request.

Timeline

Call Center Representative

Fivefold Foundation INC
08.2023 - 05.2024

Outreach Worker

Fivefold Foundation INC
03.2023 - 01.2024
Megan Arriaza