MEGAN AUSMUS
Dickinson,TX
Summary
Service-focused Customer Representative dedicated to maximizing satisfaction and retention with proactive attention to detail. Smoothly handles questions and resolves concerns with great problem-solving abilities. Multitasks and manages time well to consistently meet performance targets. Seeking stability and opportunities for growth within the company. Ideal working environment is independent working and handling objectives in a timely manner.
Overview
11
11
years of professional experience
Work History
Apple Wallet Customer Service
CONCENTRIX CVG
Houston, TX
01.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Troubleshoot transaction issues, manage digital card provisioning.
- Resolve security concerns via phone,chat.
- Strong communication, Passion for customer problem-solving.
Customer Service Representative
SAM THE PLUMBER
Friendswood, TX
07.2020 - 12.2023
- Recommended products and services to members and informed customers about relevant promotions.
- Provided solutions, recommendations, replacements, using an empathetic approach and demeanor. Resolving issues quickly and efficiently, while coordinating with other team members out of the office.
- Communicate with other staff members and troubleshoot any errors outside of field of study.
- 4 years
Customer Service Specialist Head Cashier
AT HOME STORE
Webster, TX
05.2017 - 04.2018
- Handled cash, checks, and card transactions with attention to detail.
- Assisted in restocking, merchandising, and cleaning work.
- Helped market products to existing and new customers through special promotions and suggestive selling techniques.
Lead Cable Technician
EMPERON
Alvin, TX
02.2015 - 05.2017
- Responded to dispatch requests for service calls.
- Communicated with customers to assess needs, understand equipment malfunctions or offer technical support.
- Educated subscribers about their service, provided paperwork and setup initial controls.
- Assisted in adjusting controls and peripheral devices to achieve the desired level of performance.
- Inspected and tested transmission lines to measure signal strength and trace problems.
Education
Highschool Diploma -
Alvin High School
Alvin, TXSkills
- Team Development
- Excellent Phone Service Etiquette
- Dispatch
- Familiar with programs: Kickers, and all window programs
- Retail Marketing
- Independent Worker
- Problem Resolution Specialist
Timeline
Apple Wallet Customer Service
CONCENTRIX CVG
01.2023 - Current
Customer Service Representative
SAM THE PLUMBER
07.2020 - 12.2023
Customer Service Specialist Head Cashier
AT HOME STORE
05.2017 - 04.2018
Lead Cable Technician
EMPERON
02.2015 - 05.2017
Highschool Diploma -
Alvin High School