Megan Babb
New York,NY
Summary
Problem-Solver with strong communication skills and a commitment to continuous learning. Contributed to team success through proactive engagement and dedication to achieving positive results. Focused on addressing new challenges and advancing organizational objectives with enthusiasm.
Overview
4
4
years of professional experience
Work History
Telephone Operator
Wyckoff Heights Medical Center
Brooklyn, NY
05.2024 - Current
- Operated multi-line telephone system for incoming and outgoing calls.
- Assisted patients and visitors with inquiries in a professional manner.
- Transferred calls to appropriate departments or personnel promptly.
- Coordinated with medical staff to relay urgent communications quickly.
- Provided information about hospital services and departments to callers.
- Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
- Monitored and analyzed coding error trends to improve coding accuracy.
- Alerted staff of emergency information and general announcements using PA system.
Clerk
Camba Inc
Brooklyn, New York
05.2022 - 11.2023
- Organized filing systems to ensure quick document retrieval.
- Utilized scanning equipment to digitize documents for enhanced accessibility.
- Performed daily tasks with meticulous attention to detail, ensuring accuracy and reliability.
Education
New Design High School
New York, NYSkills
- Telephone etiquette
- Customer service
- Urgent communication
- Clerical support
- Attention to detail
- File organization
- Flexible schedule
Timeline
Telephone Operator
Wyckoff Heights Medical Center
05.2024 - Current
Clerk
Camba Inc
05.2022 - 11.2023
New Design High School