Megan Ballard
Asheville,NC
Summary
Dynamic and dedicated licensed cosmetologist with a proven track record at Change Healthcare, excelling in customer service and conflict resolution. Skilled in hair styling and scheduling appointments, I foster client loyalty through exceptional communication and active listening, ensuring a seamless and enjoyable experience for all clients.
Overview
6
6
years of professional experience
Work History
Cosmetologist
Self Employed
04.2024 - Current
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
Customer Service Representative II
Change Healthcare
07.2019 - 05.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
Cosmetology Degree - Cosmetology
Carolina College of Hair Design
Asheville, NC02-2024
Skills
- Social skills
- Friendly communication
- Active listening
- Licensed cosmetologist
- Scheduling appointments
- Hair styling
- Professionalism and ethics
- Product knowledge
- Decision-making
Timeline
Cosmetologist
Self Employed
04.2024 - Current
Customer Service Representative II
Change Healthcare
07.2019 - 05.2024
Cosmetology Degree - Cosmetology
Carolina College of Hair Design
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