Megan Barcroft
Cadiz,OH
Overview
9
9
years of professional experience
Work History
Lead Server
The Goat Soup and Whiskey
Put-in-Bay, OH
06.2021 - 07.2026
- Assisted in managing seasonal restaurant operations across locations in Colorado, Put-in-Bay, and Saint Croix. Supported daily restaurant functions during peak seasons in Put-in-Bay, and Saint Croix. Facilitated efficient service delivery in a seasonal restaurant with branches in Colorado, Put-in-Bay, and Saint Croix.
- Assisted in reopening and closing operations at all three locations. Supported seasonal staff at Put-in-Bay for six summers along with 5 winter seasons in Saint Croix. Facilitated training for new servers and bartenders in Colorado for one month.
- Oversaw team performance to ensure high-quality service delivery and enhance customer satisfaction.
- Trained new employees on comprehensive menu offerings and implemented service protocols to enhance customer experience.
- Optimized seating layouts to enhance operational efficiency during peak dining hours.
- Facilitated collaboration with kitchen staff to enhance order delivery efficiency.
- Managed coordination of multiple tasks during peak dining hours to ensure efficient service delivery.
- Fostered a collaborative workplace environment by implementing initiatives that emphasize teamwork and open communication.
- Cultivated relationships with repeat customers to enhance loyalty and retention.
- Facilitated team discussions to share updates, define goals, and foster a collaborative environment.
- Addressed customer concerns by professionally acknowledging complaints and ensuring service satisfaction.
- Orchestrated communication with kitchen staff to guarantee timely and precise meal service.
- Designed and executed upselling strategies to enhance average check size while ensuring guest satisfaction.
- Established and upheld cleanliness and organization standards in dining areas.
- Directed comprehensive understanding of menu items and promotional updates to enhance personalized recommendations.
- Evaluated server interactions to pinpoint areas for enhancement and deliver targeted coaching support.
- Collaborated with managers to evaluate and address employee scheduling requirements, ensuring service excellence during peak operational hours.
Store Associate
B’s Boutique and Gifts
Cadiz, OH
11.2024 - 05.2026
- Assisted customers with product selection and inquiries to enhance experience
- Processed transactions accurately using point-of-sale systems to ensure efficient checkout.
- Restocked inventory regularly to maintain optimal product availability on sales floor.
- Collaborated with team members to execute promotional displays and seasonal setups.
- Monitored store environment for cleanliness and safety compliance to promote positive atmosphere.
Bartender
Neise Family Business
Put-in-Bay, OH
05.2020 - 09.2021
- Achieved high customer satisfaction ratings by providing attentive service at diverse bar locations during summer role. Played a vital role in the success of T&J Smokehouse, Firetruck Last Resort, and Splash Pool Bar through effective teamwork.
- Managed beverage preparation and service processes, aligning with customer preferences and maintaining quality standards.
- Implemented systematic cleaning and organization protocols in bar area to optimize service workflow.
- Mastered drink menu details to improve service delivery and customer satisfaction.
- Executed cash register management, including payment processing and meticulous balancing of daily transactions.
- Monitored and refined inventory control processes to sustain stock availability and decrease waste.
- Oversaw operations during high-traffic special events, maintaining service quality and responsiveness.
- Achieved efficient opening and closing procedures by generating timely sales reports. Facilitated seamless shift transitions through effective cash drawer preparation. Enhanced inventory control by conducting thorough stock assessments.
- Oversaw bar opening and closing activities to ensure optimal functionality and service efficiency for each shift.
- Cultivated a supportive work atmosphere by engaging in proactive teamwork and maintaining clear communication with peers.
Bartender
L.A. Pizza
Adena, OH
02.2019 - 02.2021
- Prepared and served a variety of beverages, ensuring customer satisfaction.
- Maintained cleanliness and organization of bar area, adhering to safety standards.
- Assisted in inventory management, tracking stock levels and ordering supplies.
- Collaborated with kitchen staff for seamless service during peak hours.
- Implemented efficient workflow practices to improve service speed during busy shifts.
- Monitored customer behavior to identify and address potential issues proactively.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Supervisor of Associates
American Eagle Outfitters, Inc
Saint Clairsville, OH
02.2017 - 05.2020
- Oversaw daily operations to optimize workflow efficiency and enhance customer satisfaction.
- Facilitated training and mentorship for team members on effective sales strategies and comprehensive product knowledge.
- Streamlined inventory management processes to enhance stock optimization and minimize shrinkage.
- Established visual merchandising standards to elevate store presentation and optimize sales performance.
- Executed regular performance evaluations to enhance staff development and growth.
- Evaluated sales data to uncover trends and optimize staffing schedules.
- Cultivated a collaborative team atmosphere by implementing effective communication and conflict resolution strategies.
- Directed daily departmental operations to ensure efficient workflow and timely task completion.
- Exercised strong leadership and problem-solving abilities to enhance team efficiency and streamline workflows.
- Enhanced team productivity through implementation of streamlined workflows and establishment of clear expectations for staff members.
- Facilitated prompt conflict resolution among team members to foster a harmonious and productive work environment.
- Guided junior staff members in career development by sharing extensive industry knowledge and expertise.
- Optimized inventory management processes to enhance organization and efficiency in stock handling.
Server
Cracker Barrel Restaurant
Saint Clairsville, OH
10.2018 - 04.2020
- Delivered exceptional customer service by accurately taking and processing orders.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Assisted in training new servers on menu items and customer service protocols.
- Managed multiple tables simultaneously while maintaining attention to detail in service.
- Participated in team meetings to discuss strategies for enhancing customer engagement.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
Education
High School Diploma -
Harrison Central City School
Cadiz, OH05-2016
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Memory retention
- Service prioritization
- Task prioritization
Timeline
Store Associate
B’s Boutique and Gifts
11.2024 - 05.2026
Lead Server
The Goat Soup and Whiskey
06.2021 - 07.2026
Bartender
Neise Family Business
05.2020 - 09.2021
Bartender
L.A. Pizza
02.2019 - 02.2021
Server
Cracker Barrel Restaurant
10.2018 - 04.2020
Supervisor of Associates
American Eagle Outfitters, Inc
02.2017 - 05.2020
High School Diploma -
Harrison Central City School