Megan Bartolomucci
Marietta,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
JR. CORPORATE EVENTS COORDINATOR
Porsche Experience Center Atlanta
Atlanta, GA
02.2019 - Current
- Processing all corporate inquires and sending initial information to clients.
- Event coordination for groups of 6-9 guests from contracting to departure.
- Create and issue contracts for groups.
- Ensure payments are processed within the contracted time frame.
- Coordinate resumes, timelines and guest lists for events.
- Managed event logistics and operations.
- Assist with post event budget reconciliation
- Produce event badges and assign lanyard colors for all groups.
CUSTOMER EXPERIENCE COORDINATOR
Porsche Experience Center Atlanta
Atlanta, GA
09.2014 - Current
- Greet and check-in register PEC customers
- Respond to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs and opportunities.
- Deliver exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Handle all escalated complaints and implemented timely, knowledgeable and effective solutions balancing customer and business needs.
- Collaborate with internal team members to resolve customer concerns and deliver enhanced customer experiences.
- Documented customer interactions in internal database to maintain customer service history details.
- Track PEC badge/lanyard inventory usage and request quotes from vendors for products when running low.
- Maintain any and all reports required by the PEC Contact Team Manager
- Assist with training of new personnel regarding company operations, policies and services.
Education
Associate of Arts - Theatre
Chattanooga State Technical College
Chattanooga, TN05.2009
Skills
- Team Leadership and Motivation
- Inquiry Response
- Meeting Planning
- Printing Materials
- Event Supervision
- Administrative Recordkeeping
- Staff Leadership
- Contract Administration
- Accurate Documentation
- Customer Experience
- Independent Thinking
- Quarterly Forecasting
Timeline
JR. CORPORATE EVENTS COORDINATOR
Porsche Experience Center Atlanta
02.2019 - Current
CUSTOMER EXPERIENCE COORDINATOR
Porsche Experience Center Atlanta
09.2014 - Current
Associate of Arts - Theatre
Chattanooga State Technical College
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