Megan Bartolomucci
Marietta,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
JR. CORPORATE EVENTS COORDINATOR
Porsche Experience Center Atlanta
Atlanta , GA
02.2019 - Current
- Processing all corporate inquires and sending initial information to clients.
- Event coordination for groups of 6-9 guests from contracting to departure.
- Create and issue contracts for groups.
- Ensure payments are processed within the contracted time frame.
- Coordinate resumes, timelines and guest lists for events.
- Managed event logistics and operations.
- Assist with post event budget reconciliation
- Produce event badges and assign lanyard colors for all groups.
CUSTOMER EXPERIENCE COORDINATOR
Porsche Experience Center Atlanta
Atlanta , GA
09.2014 - Current
- Greet and check-in register PEC customers
- Respond to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs and opportunities.
- Deliver exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Handle all escalated complaints and implemented timely, knowledgeable and effective solutions balancing customer and business needs.
- Collaborate with internal team members to resolve customer concerns and deliver enhanced customer experiences.
- Documented customer interactions in internal database to maintain customer service history details.
- Track PEC badge/lanyard inventory usage and request quotes from vendors for products when running low.
- Maintain any and all reports required by the PEC Contact Team Manager
- Assist with training of new personnel regarding company operations, policies and services.
Education
Associate of Arts - Theatre
Chattanooga State Technical College
Chattanooga, TN05.2009
Skills
- Team Leadership and Motivation
- Inquiry Response
- Meeting Planning
- Printing Materials
- Event Supervision
- Administrative Recordkeeping
- Staff Leadership
- Contract Administration
- Accurate Documentation
- Customer Experience
- Independent Thinking
- Quarterly Forecasting
Timeline
JR. CORPORATE EVENTS COORDINATOR
Porsche Experience Center Atlanta
02.2019 - Current
CUSTOMER EXPERIENCE COORDINATOR
Porsche Experience Center Atlanta
09.2014 - Current
Associate of Arts - Theatre
Chattanooga State Technical College
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