Megan Behrman
Overland Park,KS
Summary
Positive and polished employee with background in various customer service settings. Quick-learning team player with effective communication and organizational skills. Offering knowledge in telecommunications, computers/computer programs, and social media.
Overview
7
7
years of professional experience
Work History
Front Desk Representative
Holiday Inn Hotel & Suites - Conv Center
Overland Park, Kansas
06.2021 - Current
- Answered over 20 calls per day on multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Collected room deposits, fees and payments and maintained transaction security by verifying payment cards against identification.
- Kept accounts in balance and ran daily reports to verify totals.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Explained details regarding property to acclimate patrons to resort environment.
- Collaborated with team members to handle guest requirements from check-in through check-out.
Assistant Manager
Jersey Boyz Subs & Deli
Overland Park, KS
10.2014 - 06.2021
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Built relationships with customers and community to promote long term business growth.
- Maintained energy and enthusiasm in fast-paced environment.
- Mentored and guided employees to foster proper completion of assigned duties.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Supervised and reviewed multiple inventories to submit reorder request and eliminate unnecessary expenses.
- Developed marketing content such as promotional materials and advertisements for social media.
- Answered over 30 inbound telephone calls per day from customers with food order requests or customer service inquiries
Education
Bachelor of Arts - Psychology
University of Missouri - Kansas City
Kansas City, MO05.2021
High School Diploma -
Blue Valley High School
Stilwell, KS05.2017
Skills
- Upbeat and Positive Personality
- Dependable and Efficient
- Detail-Oriented and Organized
- Honest and Ethical
- Teamwork and Collaboration
- Issue and Complaint Resolution
- Computer Proficiency and Microsoft Office
- Social Media Management
- Telecommunication/Telephone etiquette
- Computer Proficiency and Microsoft Office
- Social Media Management
- Telecommunication/Telephone etiquette
Timeline
Front Desk Representative
Holiday Inn Hotel & Suites - Conv Center
06.2021 - Current
Assistant Manager
Jersey Boyz Subs & Deli
10.2014 - 06.2021
Bachelor of Arts - Psychology
University of Missouri - Kansas City
High School Diploma -
Blue Valley High School