Megan Blandford
New Braunfels,Tx
Summary
Dynamic Manager with over 10 years of leadership experience driving operational efficiency and customer engagement across diverse industries. Expertise in increasing revenue through strategic team development and high-performance initiatives. Proven ability to manage multiple priorities, delivering exceptional results in fast-paced environments. Committed to fostering a culture of continuous improvement and innovation.
Overview
6
6
years of professional experience
Work History
Client Account Manager
SynergenX Health
University City, TX
05.2022 - Current
- Managed client accounts and ensured customer satisfaction by providing timely responses to inquiries.
- Developed strategies to increase customer retention and loyalty through effective communication and problem resolution techniques.
- Coordinated with internal departments to ensure that customer requests were met in a timely manner.
- Cultivated strong and trusting rapport with client contacts to promote retention and satisfaction.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
Manager
Willie's Grill & Icehouse
New Braunfels, Texas
06.2018 - 05.2022
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Coached, mentored and trained team members in order to improve their job performance.
Education
Physical Therapy
Carrington College
2008
High School Diploma - undefined
Marble Falls High School
2006
Skills
- Customer Retention
- Proficient in Prioritizing Tasks
- Team Engagement
- Adaptability to Change
- Customer Engagement Strategies
- Strong Organizational Abilities
Affiliations
Corporate Trainer
Employee of the Month
Area Sales Champion
Area Team Building Champion
Timeline
Client Account Manager
SynergenX Health
05.2022 - Current
Manager
Willie's Grill & Icehouse
06.2018 - 05.2022
Physical Therapy
Carrington College
High School Diploma - undefined
Marble Falls High School
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