Dylan Schlosser
Kennesaw,GA
Summary
Dedicated Client Account Manager with a proven track record at Wheels Fleet Management, excelling in account management and customer retention. Recognized for enhancing client satisfaction through effective problem-solving and strategic fleet operations support. Committed to delivering exceptional service and fostering strong relationships, ensuring long-term client loyalty and success.
Overview
11
11
years of professional experience
Work History
Client Account Manager
Wheels Fleet Management & Mobility Services
10.2022 - 04.2026
- Manage a portfolio of 18 client accounts, including enterprise organizations with fleets up to 2,000 vehicles
- Acted as primary point of contact for major clients including Citibank, Motorola Solutions, Braun Intertec, and other SMB accounts
- Cultivated strong client relationships, enhancing trust and satisfaction across all accounts
- Recognized by clients for responsiveness, reliability, and ability to navigate challenges and provide clear direction
- Act as a trusted advisor by proactively guiding clients to the right solutions and ensuring timely, accurate answers to inquiries
- Oversaw full vehicle lifecycle management, ensuring seamless specification, ordering, in-service support, and termination/remarketing of vehicles
- Support clients in optimizing fleet operations, improving efficiency, cost control, and overall service delivery
- Partner with internal teams to resolve issues, streamline processes, and ensure timely, effective solutions
- Identified opportunities to enhance client experience, contributing to long-term account retention
Event Crew Member
Johnson Ferry Baptist Church
Roswell, Georgia
02.2019 - 10.2022
- Assisted with setup and breakdown of event equipment to facilitate timely event transitions.
- Coordinated with volunteers to enhance event operations and logistics efficiency.
- Communicated with team members to maintain seamless operations during events.
- Set up event spaces according to specified layouts and requirements.
Merchandise
Walt Disney World Resort
Orlando, USA
01.2015 - 11.2018
- Oversaw inventory management, merchandising, and in-store presentation, ensuring optimal product visibility
- Provided exceptional customer service in fast-paced, high-volume environment, enhancing customer satisfaction
- Trained new team members on service standards and operational procedures, improving onboarding efficiency
Education
Bachelor of Science - Marriage and Family Studies
Brigham Young University-Idaho
Rexburg, IDSkills
- Salesforce
- Fleet Management Software (Fleetview, e-Plan)
- Microsoft Excel
- Account Management & Client Relationships
- Customer Retention & Satisfaction
- Customer Experience Improvement
- Contract Negotiation
- Fleet Operations Support
- Vehicle Lifecycle Management
- Problem Solving & Communication
- Day-to-Day Fleet Coordination
Additional Information
Bilingual, Strong communication and interpersonal skills
Timeline
Client Account Manager
Wheels Fleet Management & Mobility Services
10.2022 - 04.2026
Event Crew Member
Johnson Ferry Baptist Church
02.2019 - 10.2022
Merchandise
Walt Disney World Resort
01.2015 - 11.2018
Bachelor of Science - Marriage and Family Studies
Brigham Young University-Idaho