Leah Najarian Connor
Client Account Manager
Waterville,OH
Summary
Results-driven Account Manager with 10 years of experience in digital healthcare and market research. Expertise in client relationship management, strategic implementation, and driving business growth while maximizing customer satisfaction and retention. Skilled in delivering compelling presentations, solving complex challenges, and collaborating cross-functionally to achieve business objectives.
Overview
13
13
years of professional experience
12
12
years of post-secondary education
Work History
Client Account Manager
HealthFleet
04.2022 - Current
- Manage and strengthen client relationships, ensuring alignment with business objectives.
- Deliver product demonstrations and training for new and existing clients to enhance adoption.
- Lead webinars and engagement initiatives to increase program participation.
- Partner cross-functionally with sales, product, finance, and client services to optimize customer experience.
- Analyze client feedback and market trends to drive continuous improvements.
Senior Account Manager
Dynata
04.2015 - 04.2022
- Developed customized market research proposals across quantitative, qualitative, and tracking methodologies to meet diverse client needs.
- Consulted with clients to deliver strategic research solutions, ensuring high satisfaction and actionable insights.
- Led cross-functional collaboration between sales, project management, and execution teams to streamline research initiatives.
- Negotiated with vendors to optimize costs, improve service delivery, and enhance project
- Maintained CRM accuracy and sales pipeline tracking, driving revenue growth and operational efficiency.
Bartender/Server
Shawn's Irish Tavern
10.2011 - 05.2018
- Delivered outstanding customer service, ensuring a positive and memorable guest experience.
- Trained and mentored new staff on food safety protocols and customer engagement best practices, improving team efficiency.
- Supported marketing and promotional efforts, driving increased foot traffic and revenue growth.
Education
Bachelor of Arts - Communications
University of Toledo
05.2001 - 01.2013
Skills
Digital Healthcare Solutions
Client Engagement & Relationship Building
System Implementation & Client Onboarding Expertise
Vendor Management & Strategic Partnerships
Project Management & Cross-functional Collaboration
High proficiency with MS office, Atlassian Suite, Tableau, Salesforce, Hubspot, Adobe Acrobat
Strategic Communication
Persuasive Presentation Skills
Process Improvement & Optimization
Organizational Excellence & Precision in Detail Orientation
Complex Problem Solving
Data-Driven Analytical Thinking
Quantitative & Qualitative Market Research
HIPAA Compliance Knowledge
Platform Campaign Development & Execution
Content Strategy, Brand Messaging & Positioning
Timeline
Client Account Manager
HealthFleet
04.2022 - Current
Senior Account Manager
Dynata
04.2015 - 04.2022
Bartender/Server
Shawn's Irish Tavern
10.2011 - 05.2018
Bachelor of Arts - Communications
University of Toledo
05.2001 - 01.2013