Ryan Kingdeski
St.Johns,FL
Summary
Results-oriented professional with extensive experience in client account management and sales strategy development. Expertise in utilizing data-driven approaches to create high-performance strategies that meet client needs and enhance service delivery. Demonstrated success in team leadership and process improvement, consistently achieving high levels of client satisfaction in dynamic environments.
Overview
10
10
years of professional experience
Work History
Client Account Manager
Cass Information Systems
02.2022 - 05.2025
- Managed key client accounts, delivering tailored solutions and proactive support.
- Collaborated with cross-functional teams to implement strategies for optimizing account performance.
- Conducted quarterly business reviews, utilizing data to highlight performance and recommend improvements.
- Ensured seamless operational processes through effective handling of renewals and new service offerings.
- Resolved client inquiries promptly, contributing to high retention rates and satisfaction levels.
- Cultivated relationships with top vendors to align with client needs.
- Performed audits to ensure cost alignment with current client/vendor agreements.
Consumer Asset Management
Ally Financial
01.2020 - 01.2023
- Managed day-to-day operations of over $2 million in client accounts, developing tailored solutions for clients tied to company assets and loans.
- Led strategic initiatives aimed at enhancing satisfaction through effective account management, resource allocation, and customer relationship building.
- Developed and maintained cross-departmental relationships, collaborating with internal and external stakeholders to ensure exceptional service delivery.
- Trained and mentored staff on new system integrations and procedural updates.
- Regularly reviewed account health and provided actionable recommendations.
- Created rapport with customers as the main point of contact for all account inquiries.
Sales Manager
Quill Company
01.2018 - 01.2020
- Directed sales efforts for a screen enclosure construction company, managing inbound sales leads and ensuring efficient process flows from estimate generation to client satisfaction.
- Streamlined sales and installation scheduling, optimizing customer experience and reducing turnaround time.
- Conducted post-sale surveys to identify service gaps and implemented customer-driven programs that saved clients time and money while increasing sales efficiency.
- Led a customer service team, handling inbound client support and escalating complex issues to resolution.
- Consistently earned commendations for superior performance, especially in customer satisfaction and product knowledge.
Consumer Account Agent
Enhanced Resource Center / Diversified Consultants
01.2015 - 01.2018
- Assisted consumers with financial issues, specializing in debt resolution and account suspension.
- Negotiated settlements and payment arrangements, balancing creditor guidelines with consumer needs to ensure positive outcomes.
- Managed complex or high-value client accounts as part of the elite response team, handling 70+ calls daily.
- Ranked #2 out of 500 agents for customer support and earned 7 'Diamond' awards for surpassing sales quotas.
- Achieved 100% on the Fair Debt Collection Practices compliance test, demonstrating expertise and dedication to best practices.
Education
Bachelor of Arts - Business
Florida State College Jacksonville
05.2025
High School Diploma -
Allen D. Nease High School
Skills
- Client Account Management
- Business Development
- Multi-Channel Sales Strategy
- Team Leadership
- Team Development
- Cross-Functional Collaboration
- Continuous Process Improvement
- Effective Communication
- Client Presentations
- Problem-Solving
- Conflict Resolution
- Salesforce
- CRM Systems
- Microsoft Office Suite
- Lexis Nexus
- ADP Personnel Management
- PDP Titan Credit Review
Timeline
Client Account Manager
Cass Information Systems
02.2022 - 05.2025
Consumer Asset Management
Ally Financial
01.2020 - 01.2023
Sales Manager
Quill Company
01.2018 - 01.2020
Consumer Account Agent
Enhanced Resource Center / Diversified Consultants
01.2015 - 01.2018
Bachelor of Arts - Business
Florida State College Jacksonville
High School Diploma -
Allen D. Nease High School
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