Megan Boicourt

Accurately arriving patients for their appointments, scheduling and rescheduling doctors appointments accordingly.

• Recommended service improvements to minimize recurring patient issues and complaints.
• Developed proficiency in various healthcare software programs for accurate documentation of patient encounters and streamlined workflows within the department.
• Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
• Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
• Provided excellent customer service to patients and medical staff.
• Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.

• Enhanced customer satisfaction by providing efficient and accurate cash transactions.
• Performed cash, card and check transactions to complete customer purchases.
• Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.