Summary
Overview
Work History
Education
Skills
Timeline
BusinessAnalyst
Megan L. Boyd

Megan L. Boyd

Supervisor
Mentor,OH

Summary

Strategic Supervisor with expertise prioritizing projects, planing workflow and managing employees to achieve operational goals. Resourceful individual with active experience managing efforts within deadline-driven environments. Diplomatic individual with strong leadership and decision making skills.

Overview

13
13
years of professional experience
1
1
years of post-secondary education

Work History

Supervisor

Deluxe Corporation
Streetsboro, Ohio
05.2015 - Current
  • Supervises day to day operations and performances throughout several departments to ensure daily goals are met for top notch customer care.
  • Created efficient work schedules for each team member to maintain deadlines and fully staff shifts.
  • Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
  • Utilized standard operating procedures, effective crew resource management, communication and procedures specified in company operation manual.
  • Developed training, task and process guidelines and communicated clear and concise directions to employees.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

Assistant Manager

Arby’s
Middlefield, Ohio
06.2011 - 09.2016
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Reduced financial discrepancies by monitoring monetary transactions, including credit card sales and deposits.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Increased sales revenues by promoting complementary products and educating customers about store promotions.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.

Second Shift Lead

Tomaydo Tomahhdo
Beachwood, Ohio
05.2014 - 07.2016
  • Customer care, Team work, Delegated tasks, Handled daily financials, Team Trainer, Security codes, Lock up, Deposit drop-off, Catering calls, Food preparation.
  • Hired, trained and managed all kitchen staff, including employee development, issuing disciplinary action and conducting performance reviews.
  • Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
  • Prepared meals from scratch using authentic, popular recipes to generate repeat business.
  • Monitored food preparation, production and plating for quality control.
  • Oversaw grill, stove and oven and cleaned all equipment after every shift.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.

Education

Kent State Geauga Campus
09.2014 - 06.2015

Cardinal High School
Middlefield, OH
08.2008 - 05.2012

Skills

Microsoft Office proficiency

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Timeline

Supervisor

Deluxe Corporation
05.2015 - Current

Kent State Geauga Campus
09.2014 - 06.2015

Second Shift Lead

Tomaydo Tomahhdo
05.2014 - 07.2016

Assistant Manager

Arby’s
06.2011 - 09.2016

Cardinal High School
08.2008 - 05.2012

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