Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Megan Boyd

Roseburg,Or

Summary

Rental sales agent providing background guiding customers through rental process. Expert at assisting customers, preparing rental agreement information and processing payments. Highly knowledgeable in reservation software and rental car claims.

Overview

7
7
years of professional experience

Work History

Office Assistant 2

Lane County District Attorney's Office
Eugene, OR
03.2025 - Current
  • Manage office supplies and inventory to ensure availability and organization.
  • Answer phone calls and direct inquiries to appropriate personnel.
  • Implement filing systems to improve document retrieval efficiency.
  • Provide administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
  • Redact, analyze, and document digital evidence with a focus on accuracy and completeness.
  • Check for undocumented court dates in cases, and import dates.

Rental Manager

Clint Newell Auto Group
Roseburg, USA
05.2024 - 02.2025
  • Cultivated rapport with clients to meet expectations for high-end car rentals.
  • Analyzed market trends related to pricing structures, competition levels and other factors affecting the car rental industry.
  • Managed daily operations of the car rental business, including customer service, fleet management and financial reporting.
  • Reviewed rental contracts on a daily basis to ensure compliance with state regulations and industry standards.
  • Ensured that all safety regulations were followed during vehicle inspections prior to renting out cars.

Service Advisor

Clint Newell Auto Group
Roseburg, USA
01.2022 - 05.2024
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Resolved customer complaints in an efficient and courteous manner.
  • Updated databases with new and modified customer data.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Determined accurate prices for customer services, consistently searching for deals and best prices.
  • Strengthened customer retention by offering discount options.

Service Advisor

Lithia
Roseburg, USA
12.2021 - 01.2022
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Resolved customer complaints in an efficient and courteous manner.
  • Updated databases with new and modified customer data.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Determined accurate prices for customer services, consistently searching for deals and best prices.
  • Strengthened customer retention by offering discount options.

Production

Roseburg Forest Products
Dillard, USA
03.2021 - 12.2021
  • Performed in-process inspections on production lines and monitored production processes for quality assurance.
  • Completed production reports to communicate team production level to supervisor.
  • Conducted meetings to discuss production progress and attain production objectives.
  • Conducted regular maintenance and troubleshooting of reproduction equipment to minimize downtime.
  • Adhered to safety protocols and manufacturer operation standards when operating copy equipment, protecting personnel from injury and machinery from damage.
  • Cleaned machines on consistent basis as part of robust preventive maintenance program to achieve continuous functionality.

Hunting Associate

Sportsman's Warehouse
Roseburg, USA
09.2020 - 04.2021
  • Helped customers locate items within the store using the inventory system.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Provided customer service support for inquiries, complaints, and returns.
  • Computed purchases and received and processed cash or credit payment.
  • Built relationships with customers by providing friendly customer service.
  • Increased sales by cross-selling firearms and accessories purchases.
  • Maintained records of all firearm purchases according to state regulations.

Patrol Deputy

Deschutes County Sheriff's Office
Bend, USA
07.2018 - 02.2020
  • Wrote detailed arrest and accident reports.
  • Patrolled designated to identify criminal activities, issue citations, prevent incidents and serve warrants.
  • Engaged with community members to build trust and foster a safe environment.
  • Investigated suspicious activities and persons, documenting findings accurately.
  • Utilized law enforcement databases to gather information on suspects and criminal activities.
  • Ensured compliance with department policies and procedures related to patrolling duties.
  • Conducted traffic stops for violations of the law, issued citations, and made arrests when necessary.
  • Recorded facts and prepared reports to document incidents and activities for later use in court cases and legal records.

Education

B.S. - Criminal Justice

Pioneer Pacific College
Springfield
03.2018

A.S - Criminal Justice

Umpqua Community College
Roseburg, Or
06.2016

Skills

  • Responsible
  • Hard working
  • Work ethic
  • Logical
  • Good customer relation skills
  • Empathetic
  • Self-starter
  • Fleet management expertise
  • Staff training and development
  • Financial management proficiency
  • Customer retention strategies
  • Customer relationship management

Languages

English

Timeline

Office Assistant 2

Lane County District Attorney's Office
03.2025 - Current

Rental Manager

Clint Newell Auto Group
05.2024 - 02.2025

Service Advisor

Clint Newell Auto Group
01.2022 - 05.2024

Service Advisor

Lithia
12.2021 - 01.2022

Production

Roseburg Forest Products
03.2021 - 12.2021

Hunting Associate

Sportsman's Warehouse
09.2020 - 04.2021

Patrol Deputy

Deschutes County Sheriff's Office
07.2018 - 02.2020

B.S. - Criminal Justice

Pioneer Pacific College

A.S - Criminal Justice

Umpqua Community College

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