Rachael Brothers
Ogdensburg
Summary
Experienced with administrative support and office coordination. Utilizes organizational skills to manage schedules and maintain records efficiently. Track record of effective communication and problem-solving in dynamic office environments.
Overview
10
10
years of professional experience
Work History
Office Assistant 2
St Lawrence Psychiatric Center
Ogdensburg, NY
05.2025 - Current
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail and phone calls.
- Prepared patient schedules for groups inside excel.
- Updating and printing different paperwork needed for the week ie. attendance sheets, progress note reports, daily movement sheets.
- Copying papers for the department
- I sort mail and I'm also responsible for handling the patients stamps and their mail comes to me to get stamps and then mailed out. I keep track of a stamp log to determine how many stamps each person has.
- Ordering supplies and group materials for the department
- I record notes for each monthly meeting and am responsible for sending them out to coworkers to have once they are typed up.
Pampered Chef Consultant
Pampered Chef
01.2023 - Current
- Talk to customers (people I’ve never met)
- Create content for parties
- Lead a team
- Be apart of a team
- Listen and give advise
- Keep track of schedules and important dates
Recovery Agent
Community Bank NA
Canton, New York
11.2023 - 05.2025
- Balancing Charge off and Recovery GL’s
- Preparing tickets for payments from attorneys
- Doing paperwork for charging off loan accounts
- Putting daily charge off loan payments onto a spreadsheet to keep track of them
- Notating customers account
- Submitting forms for corrections for payments that posted incorrectly
- Month end balancing and reports
Administrative Assistant
Community Bank NA
Canton, New York
10.2017 - 11.2023
- Prepared tickets for payments on charged off loans
- Ran tickets
- Copied papers to have accounts sent to attorneys
- Created labels for files
- Filing paperwork into customer files
- Sorted files into correct filing cabinets
- Month end procedures
- Ordered supplies for the department
- Submitted service calls on copier, typewriter, and encoder machines
Customer Service Help Desk Representative
Community Bank NA
Canton
05.2016 - 10.2017
- Answer calls
- Unlock internet banking
- Help with bill pay questions
- Reg-e’s
- Forms to close out and request new debit cards
- Answer other questions customers may have
Education
Associates - Criminal Justice
SUNY Canton
Canton, New York05-2017
High School Diploma -
Heuvelton Central School
Heuvelton, NY06-2015
No Degree - Criminal Justice
Northwest Tech
Ogdensburg, NY06-2015
Skills
- Communication
- Attention to detail
- Customer Service
- Technologically inclined
- Fast learner
- Organized
- Ability to Multi task
- Can go from one task to another if needed
- Verbal communication
- Mail handling
- Excel spreadsheets
- Office administration
Timeline
Office Assistant 2
St Lawrence Psychiatric Center
05.2025 - Current
Recovery Agent
Community Bank NA
11.2023 - 05.2025
Pampered Chef Consultant
Pampered Chef
01.2023 - Current
Administrative Assistant
Community Bank NA
10.2017 - 11.2023
Customer Service Help Desk Representative
Community Bank NA
05.2016 - 10.2017
High School Diploma -
Heuvelton Central School
Associates - Criminal Justice
SUNY Canton
No Degree - Criminal Justice
Northwest Tech