Megan Brockhouse
Fort Myers,FL
Summary
Dependable and successful providing fast, high-quality customer service to guests. Adaptable professional with expertise in team collaboration and resolving issues with customers, staff and management. Brings strong problem-solving skills and proactive approach to new tasks. Committed to making meaningful contributions and advancing organizational goals.
Overview
9
9
years of professional experience
Work History
Server/Bartender
GatorBites Tail and Ale
01.2020 - Current
- Demonstrated strong multitasking skills by managing multiple guests simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Avionics Technician
United States Navy
10.2015 - 10.2019
- Contributed to team efforts by collaborating with other technicians for complex repairs and installations.
- Tested electrical aircraft systems, components, and equipment for compliance with standards and to uncover malfunctions.
- Reduced downtime for aircraft by completing avionics repairs in a timely manner without compromising quality or safety standards.
- Upheld strict quality assurance protocols to ensure all completed work met or exceeded established benchmarks before returning an aircraft to service.
- Assisted in the training of junior technicians, sharing knowledge and expertise to enhance overall team performance.
Education
Bachelor of Science - Analytics And Informatics
Florida Gulf Coast University
Fort Myers05.2024
Skills
- Strong Work Ethic
- Exceptional customer service
- Customer Engagement
- Training and mentoring
- Troubleshooting skills
- Operational planning
- Problem-Solving
- Time Management
- Attention to Detail
- Inventory Management
Accomplishments
- Navy and Marine Corps Achievement Medal
- 2 time Blue Jacket of the Quarter
- Top Secret clearance(Inactive)
Timeline
Server/Bartender
GatorBites Tail and Ale
01.2020 - Current
Avionics Technician
United States Navy
10.2015 - 10.2019
Bachelor of Science - Analytics And Informatics
Florida Gulf Coast University
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