Megan Bukky
Mesa,Arizona
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2025
2025
years of professional experience
Work History
PCA
Cigna Accredo
10.2023 - Current
- Demonstrated empathy toward diverse patient populations, building trust through compassionate interactions.
- Developed strong relationships with local pharmacies to expedite prescription refills and prevent gaps in medication therapy.
- Actively participated in ongoing professional development opportunities to stay current on best practices and emerging trends in patient care advocacy.
- Maintained confidentiality of patient data and condition to safeguard health information.
Customer Service Representative
Teleperformance USA
10 2021 - 11 2021
- Provided primary customer support to internal and external customers.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Customer Service Representative
Teleperformance USA
11 2021 - 3 2022
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Tracked customer service cases and updated service software with customer information.
- Processed customer service orders promptly to increase customer satisfaction.
Customer Service Representative
Teleperformance USA
3 2022 - 10 2022
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Handled customer inquiries and suggestions courteously and professionally.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Utilized customer service software to manage interactions and track customer satisfaction.
Customer Service Representative
Teleperformance USA
11 2022 - 3 2023
- Responded to customer requests for products, services, and company information.
- Provided primary customer support to internal and external customers.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Tracked customer service cases and updated service software with customer information.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Dog Bather
Scottsdale Pet Hotel
7 2013 - 7 2014
- Spoke to customers regarding lodging, grooming, daycare services, and pricing and cross-sold additional items.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
- Kept animal coats clean and healthy with regular washing, grooming, and trimming.
- Welcomed customers upon arrival and ushered pets to holding kennels or group play areas.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
- Cleaned cat and dog ears to prevent ear infections.
- Applied dip for mange and parasite control.
- Dematted dogs and trimmed hair in ears and between paw pads.
- Removed undercoat buildup and conducted de-shedding on double-coated animals such as Huskys and Malamutes.
- Trimmed nails using clippers and grinders.
- Administered anal gland expression to prevent discomfort and infections in pets.
- Brushed animal teeth to maintain dental health and prevent tooth decay and bad breath.
- Bathed dogs and cats to remove fleas, ticks and other skin parasites.
Dog Daycare Attendant
Villa La PAWS
8 2008 - 5 2009
- Gave animals proper attention to promote secure environment in owner's absence.
- Exercised animals regularly with walks and rigorous play activities.
- Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
- Communicated professionally with pet owners via phone, email, and text.
- Monitored animals for behavioral problems and signs of health issues.
- Followed pet care instructions for dietary needs and medication regimens.
- Washed, trimmed and brushed animals to maintain good grooming standards.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Prepared and administered medications and treatments as prescribed by veterinarian.
Dog Bather
Sherry's pampered pets
8 2005 - 8 2008
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
- Delivered continuous focus and attention to lodged animals, promoting high level of care and oversight.
- Welcomed customers upon arrival and ushered pets to holding kennels or group play areas.
- Kept animal coats clean and healthy with regular washing, grooming, and trimming.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Spoke to customers regarding lodging, grooming, daycare services, and pricing and cross-sold additional items.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
- Administered anal gland expression to prevent discomfort and infections in pets.
- Trimmed nails using clippers and grinders.
- Dematted dogs and trimmed hair in ears and between paw pads.
- Cleaned cat and dog ears to prevent ear infections.
- Brushed animal teeth to maintain dental health and prevent tooth decay and bad breath.
- Removed undercoat buildup and conducted de-shedding on double-coated animals such as Huskys and Malamutes.
- Cleaned tear stains from fur using safe chemical cleansers.
- Cleaned animals' eyes to prevent eye infections and keep pet vision clear.
Customer Service Representative
Teleperformance USA
4 2023 - 08.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Handled customer inquiries and suggestions courteously and professionally.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Promptly responded to inquiries and requests
Education
General
Phoenix college
PhxDiploma - General
Intelli-School
12th st and bellSkills
- Creative problem solving
- Professional telephone demeanor
- Money handling abilities
- Key holder experience
- Medical terminology knowledge
- Order fulfillment
- Multi-line phone talent
- Recordkeeping strengths
- Shipping procedures understanding
- Account management
Timeline
PCA
Cigna Accredo
10.2023 - Current
General
Phoenix college
Diploma - General
Intelli-School
Customer Service Representative
Teleperformance USA
10 2021 - 11 2021
Customer Service Representative
Teleperformance USA
11 2021 - 3 2022
Customer Service Representative
Teleperformance USA
3 2022 - 10 2022
Customer Service Representative
Teleperformance USA
11 2022 - 3 2023
Dog Bather
Scottsdale Pet Hotel
7 2013 - 7 2014
Dog Daycare Attendant
Villa La PAWS
8 2008 - 5 2009
Dog Bather
Sherry's pampered pets
8 2005 - 8 2008
Customer Service Representative
Teleperformance USA
4 2023 - 08.2023
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