Megan Burger
Buffalo,NY
Summary
At Mighty Taco Inc., I excelled as a General Manager, driving sales growth and enhancing operational efficiency. My leadership fostered a team-oriented environment, significantly boosting employee satisfaction. Skilled in operations management and customer relations, I implemented cost-saving strategies and improved service quality, demonstrating my ability to effectively lead and motivate teams towards achieving business goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
General Manager
Mighty Taco Inc.
02.2015 - Current
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
Education
N/A - Biological And Physical Sciences
St. Bonaventure University
Saint Bonaventure, NYRegents Diploma - General Studies
West Seneca West Senior High School
West Seneca, NY06.2016
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Time management
- Training and coaching
- Staff management
- Customer relations
- Inventory control
- Goal setting
- Employee scheduling
- Administrative skills
- Motivation
- Customer retention
Certification
- State Driver's License
- ServSafe Food Handler's Certification
- ServeSafe Alcohol Certification
Timeline
General Manager
Mighty Taco Inc.
02.2015 - Current
N/A - Biological And Physical Sciences
St. Bonaventure University
Regents Diploma - General Studies
West Seneca West Senior High School
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