Megan Campbell

Manages the Center’s Operations (20%):
• Oversees the day-to-day management of outpatient clinic(s) and other wound continuum programs, as applicable.
• Continuously assesses current clinic flows, processes and procedures, identifies areas of improvement, and develops and implements best practices and appropriate changes to improve outcomes, using the company’s resources.
• Works with hospital and company personnel to ensure availability of adequate resources, supplies, equipment and services.
• Facilitates the flow of information and maximizes effective communication throughout the program.
• Prioritizes responsibilities and directs the work of the Center’s clinical staff and non- clinical staff.
• Collaborates with other health care providers, Wound Care Center Providers, and Medical Director regarding clinic and patient needs.
• Manages direct reports in conjunction with the company and hospital HR departments. This includes interviewing, hiring, motivating, coaching, counselling, establishing performance expectations, and conducting performance reviews. (5%)
Performs Financial Management (10%)
• Manages and coordinates all aspects of the revenue cycle for Healogics and for the hospital partner, as appropriate.
• Stays current with reimbursement changes, providing physician and staff updates and education as needed.
• Reviews key financial reports, identifies key indicator trends and develops plans to implement best practices to ensure fiscal responsibility.
• Tracks and reports all ancillary revenues generated by the program.
• Manages costs through appropriate utilization and management of labor and supply.
• Works with Healogics support team to complete financial reviews and presents results to hospital leadership.
Manages Community Education/Marketing functions (40%)
• Works directly with the hospital and Healogics marketing departments to ensure that the wound care program has established strategic marketing plans and works with the same group and the hospital physician liaison to plan, coordinate, and execute activities directed toward increasing patient referrals to the wound care center(s).
• Works collaboratively, as part of a multi-functional team, to best determine key target referral sources, and develops a systematic approach to build those customer relationships and increase wound care center referrals.
• Maintains, monitors and updates the list of Physician Practice(s) within a given radius of the hospital on an ongoing basis.
• Visits Physician Practices and interacts with key physicians to provide awareness of the Wound Care Center program, using educational marketing materials. Also documents all physician office interactions, as well as the visits with the Physician Practices in the Healogics Customer Relationship Management (CRM) system.
• Communicates on a regular basis with the (C)DO and/or (C)VPO and the hospital executive sponsor regarding goals, targets, and other relevant referral development information, as needed.
Manages Quality/Performance Improvement functions (10%)
• Implements and manages a continuous Wound Care Center Performance Improvement Program (PIP) and strives to meet Wound Care Center quality indicators. Ensures program is integrated into the partner hospital’s PIP program.
• Participates in hospital committees as appropriate and ensures timely and accurate documentation in the patient record and outcomes database.
• Monitors patient, referring physician and customer satisfaction.
• Ensures that Patient Safety Guidelines are followed, that Healogics employees complete annual compliance requirements, and creates an environment that promotes the escalation of compliance concerns as appropriate.
Manages Relationships (15%)
• Maintains excellent relationship with hospital client and continuously seeks to understand needs, confirm goal alignment and demonstrate value proposition. Identifies the hospital strategic goals and objectives and manages the program to achieve those goals, while remaining compliant with all Healogics operations standards. Works effectively and seamlessly at all levels within the partner hospital. Participates in hospital department/management meetings and actively participates in Hospital communication activities.
• Builds and develops effective working relationships with panel physicians, clinical and support staff. Encourages all program staff to provide excellent customer service to members of other hospital departments.
• Meets regularly with leadership including hospital and area management.
• Performs other duties as required.

• Proficient in all responsibilities related to Case Management. May be required to provide case management to a group of patients, providing specific assessments according to protocols and procedures, clinical competence in procedural skills, treatments, and patient/caregiver education related to wound care management.
  • Organizes and prioritizes clinical responsibilities, provides clinical oversight to clinical staff, such as Registered Nurses (RNs); Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs); Certified Medical Assistants (CMAs); Hyperbaric Oxygen Technicians, etc.
  • Collaborates with other health care providers, key hospital personnel, Wound Care Center Providers, Program Director, and Medical Director regarding clinical and patient needs.
  • Consistently looks at current processes and procedures, and identifies and implements areas of improvement, while complying with Health Insurance Portability and Accountability Act (HPAA), the Department of Health (DOH), as well as hospital and Healogics requirements
  • Engages in staff development, providing general in services as well as individual instruction and orientation.
  • Provides staff recognition through positive reinforcement and constructive feedback.
  • Collaborates with Program Director in coordination of program objectives, from a budgetary and financial perspective
  • Collaborates with Program Director and Medical Director to achieve Wound Care Center quality indicators
  • May function as a Documentation Assistant (scribe) in accordance with Healogics and hospital policies
  • May perform hyperbaric safety director duties after completing the required Healogics hyperbaric safety director training.
  • Following required hyperbaric training, may act as a chamber operator or an emergency chamber operator.
  • Performs patient care based on Center staffing needs.
  • Performs other duties as required.

• Nurse manager for a busy wound care center
• Provide monthly reports on wound care progress and outcomes
• Work as a Case manager to oversee the needs of assigned wound care patients.
• Implement any new policies and procedures and ensure staff acknowledgment.
• Responsible for initial and annual training and competencies on all employees.
• Perform Monthly Chart audits to ensure compliance.
• Attend monthly meetings to stay up on all the latest advanced modalities and best practices.
• Provide direct patient care for any and all chronic wounds.
• Assist physician with wound care procedures and patient care.
• Set up home health, order patient supplies, set up PICC lines, IV ATB, order hospital beds, mattresses, etc...
• Provide discharge planning to all patients and family members.
• Supervised team of 3 nurses and 1 Hyperbaric Oxygen Technician.
• Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
• Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.
• Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.

• Assess and treat chronic wounds
• Proficient in Iheal and Pulse data entry.
• Provide direct patient care and manage care for draining wounds, fistulas, pressure ulcers, diabetic wounds, and a variety of other skin breakdowns.
• Assess and document information for insurers for continued authorization of care.
• Complete required forms and document in accordance with company policy and state and federal regulations.
• Follow infection control procedures.
• Implement care plans for each wound care patient and review and case mange them weekly according to clinical practice guidelines.
• Assist physician with procedures and patient care.
• Proficient in wound vacs, compression wraps and all advanced wound care modalities.
• Obtain wound cultures according to policy.
• Implement discharge planning, set up home health services, order wound care supplies, set up IV antibiotics, and PICC line placement.
• Work in Hyperbaric Oxygen two times a month or more frequently if needed.
• Managed approximately 30 incoming calls, emails, and faxes per day from patients, home health, or other ancillary services.
  
• Attend monthly meetings with Physician, Program Director, Clinical Coordinator and the rest of the staff and collaborate ways to improve patient care.
  

• Operating Room Circulator:
• Patient teaching and support prior to, during, and after surgical procedures.
• Ensured that the operating room was set up prior to surgery to the surgeons individual preference.
• Checked all the equipment needed during the procedure to verify that it was functionally properly.
• Positioned the patient on the operating table, hooked up necessary equipment and assisted anesthetist with intubation.
• Was available at all times to refill fluids, hand off sterile instruments, or anything else needed during the procedure.
• After surgery is complete, accompanied patient to recovery room and hooked up to monitors and assisted until not needed.
• GI Lab nurse:
• Patient teaching on IV sedation for colonoscopies and EGDs.
• ACLS and BLS certified to perform IV Sedation for procedures under direct supervision of physician.
• Continually monitored patients vital signs, oxygen saturation, responsiveness, and toleration prior to, during, and following procedure.
• Stayed with patient until stable and in the recovery room
• Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
• Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
• Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.