Megan Candace
South Portland,ME
Summary
Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Excellent diagnostics skills.
Overview
18
18
years of professional experience
Work History
TQA Technician
Charter Spectrum
11.2005 - Current
- Perform troubleshooting, diagnosis, and repair on coaxial cable system from inside home to signal source location.
- Apply critical thinking and research to address complex issues on repeat calls.
- Check quality assurance when inspecting previous technician's work and provide QCs on findings.
- Follow up with customers in certain ongoing cases and create projects or contact with other departments to ensure issues are finally resolved.
- Have had much experience training and have enjoyed mentoring many technicians over many years.
Education
Bachelor of Arts - Media Studies: Multimedia Production
University of Southern Maine
Portland, ME05.2002
Bachelor of Arts - Criminology
University of Southern Maine
Portland, ME05.2000
Charter Spectrum
Skills
- Problem-solving and overcoming daily obstacles
- Good time management and organization
- Critical thinker to solve problems- also with ongoing issues that require further follow up with customers and/or other employees and departments within company
- Good communication skills
- Reliable and good at follow through
Languages
French
Limited Working
American Sign Language
Limited Working
Timeline
TQA Technician
Charter Spectrum
11.2005 - Current
Bachelor of Arts - Media Studies: Multimedia Production
University of Southern Maine
Bachelor of Arts - Criminology
University of Southern Maine
Charter Spectrum