Summary
Overview
Work History
Education
Skills
Timeline
Generic

Megan Cano

Murray,UT

Summary

I am a motivated woman who is looking for a position where I can feel confident, appreciated and supported in my role.

I excel in customer service and I have been in that industry for many years. I am searching for the opportunity to progress in my career, learn new skills and gain satisfaction and happiness with my company and my work.

My creativity and hardworking attitude is a great contribution to any employer and my confidence in my abilities is an asset to any area of work. I maintain a positive attitude and hold a strong belief of spreading kindness in any way possible!

I have a very natural ability to help people, I believe that is because empathy is such a key component in anything that I do.

Overview

12
12
years of professional experience

Work History

Health Benefits Specialist With SelectHealth

Intermountain Healthcare
04.2024 - Current
  • Educated members on their health benefits options, supporting informed decision-making during open enrollment.
  • Answered questions via chat and phone about eligibility determinations, plan options, claims and appeals inquiries from medical providers.
  • Collaborated with internal departments for seamless processing of claims, appeals and prior authorization requests.

Assignment Coordinator

CHG Healthcare
04.2023 - 01.2024
  • Used critical thinking to break down problems, evaluate solutions and make decisions while efficiently managing time to complete and adhere to deadlines.
  • Collaborated with cross-functional teams to align with client needs. Coordinated assignment set up for providers and assist sales reps with designated requirements.
  • Worked well in a team setting, providing support and guidance.

Gear Advisor - Work From Home

Guitar Center
09.2021 - 04.2023
  • Generated sales leads through outbound calls and emails to build robust pipeline.
  • Maintained working knowledge of products, accounts, representatives, tools and systems.
  • Processed orders, service requests and applied information to customers.
  • Navigated multiple computer systems expertly to handle customers' sales and service needs.

Customer Service and Sales - Work From Home

ClearSource
11.2017 - 08.2021
  • Inbound and outbound customer phone calls for the first year – live chat and email assistance thereafter
  • Cross-sold and upsold products to customers based on solid understanding of current and forecasted needs.
  • Maintaining weekly stats and goals, multitasking three chats at one time, completing emails within 24 hour turnaround period.

Case Manager Assistant – Office Administrator

Crump Life Insurance
06.2016 - 10.2017
  • Train new hires on how to review applications, manage emails and delegate to team members
  • Manage daily and weekly reports
  • Mail any necessary documents and log all information of what was received and sent
  • Review annuity applications, communicate with insurance companies and agents.

Virtual Receptionist Team Leader

Davinci Virtual Offices
07.2013 - 05.2016
  • Answer incoming calls and emails for clients in timely manner, provide and practice professional etiquette to gather information and direct calls accordingly.
  • Monitor and score all team members calls and perform all necessary duties for team leadership to be sustainable and productive.
  • Conduct morale incentives, assist all team members and ensure everything ran smoothly.

Education

High School Diploma -

Salt Lake School of Performing Arts
Salt Lake City, UT
04.2007

Skills

  • Customer Service and Assistance
  • Client Rapport-Building
  • Administrative Support
  • Effective Selling Techniques
  • Advising and Coaching
  • Teamwork and collaboration
  • Multitasking Abilities
  • Critical thinking
  • Excellent communication

Timeline

Health Benefits Specialist With SelectHealth

Intermountain Healthcare
04.2024 - Current

Assignment Coordinator

CHG Healthcare
04.2023 - 01.2024

Gear Advisor - Work From Home

Guitar Center
09.2021 - 04.2023

Customer Service and Sales - Work From Home

ClearSource
11.2017 - 08.2021

Case Manager Assistant – Office Administrator

Crump Life Insurance
06.2016 - 10.2017

Virtual Receptionist Team Leader

Davinci Virtual Offices
07.2013 - 05.2016

High School Diploma -

Salt Lake School of Performing Arts
Megan Cano