Megan Cano
Murray,UT
Summary
I am a self driven woman who is searching for a position and a company where I can feel appreciated, supported and inspired in my role. I tremendously excel in customer service as well as sales and I have been employed in those industries for many years. I am looking for the opportunity to progress in my career, learn new skills and gain satisfaction and happiness with my work.
My creative, hardworking attitude is a great contribution to any employer and my confidence in my abilities is an asset to any area of work. I consistently maintain a positive attitude and I hold a very strong belief of spreading kindness in any way possible! Because of this, I have a natural ability to help people, empathy is a key component in anything that I do.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Technical Support Representative
Weave Communications
Lehi, UT
04.2025 - Current
- Collaborated with product teams to troubleshoot and escalate complex technical problems efficiently.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience and improving customer satisfaction.
Health Benefits Specialist II
Intermountain Healthcare
Murray, UT
01.2024 - 04.2025
- Educated members on their health benefits options, supporting informed decision-making during open enrollment.
- Answered questions via chat and phone about eligibility determinations, plan options, claims and appeals inquiries from medical providers.
- Collaborated with internal departments for seamless processing of claims, appeals and prior authorization requests.
Assignment Coordinator
CHG Healthcare
Midvale, UT
04.2023 - 01.2024
- Used critical thinking to break down problems, evaluate solutions and make decisions while efficiently managing time to complete and adhere to deadlines.
- Collaborated with cross-functional teams to align with client needs. Coordinated assignment set up for providers and assist sales reps with designated requirements.
- Worked efficiently in a team setting, providing support and guidance in every way that I could.
Sales | Gear Advisor
Guitar Center
Draper, UT
09.2021 - 04.2023
- Generated sales leads through outbound calls and emails to build robust pipeline.
- Maintained working knowledge of products, accounts, tools and systems in order to process orders, service requests and applied information to customers.
- Navigated multiple systems expertly to handle customers' sales and service needs.
Customer Sales and Service Expert
ClearSource
Sandy, UT
11.2017 - 08.2021
- Managed inbound and outbound phone communications during initial year of service.
- Executed cross-selling and upselling strategies to enhance customer satisfaction and drive revenue growth.
- Monitored weekly statistics and goals while managing multiple chat interactions simultaneously.
- Cultivated relationships with internal teams and coordinated efforts with external clients to enhance sales and productivity.
Case Manager Assistant – Office Administrator
Crump Life Insurance
Salt Lake City, UT
05.2016 - 10.2017
- Train new hires on how to review applications, manage emails and delegate to team members
- Manage daily and weekly reports
- Mail any necessary documents and log all information of what was received and sent
- Review annuity applications, communicate with insurance companies and agents.
Virtual Receptionist Team Leader
Davinci Virtual Offices
Salt Lake City, UT
07.2013 - 05.2016
- Answer incoming calls and emails for clients in timely manner, provide and practice professional etiquette to gather information and direct calls accordingly.
- Monitor and score all team members calls and perform all necessary duties for team leadership to be sustainable and productive.
- Conduct weekly team meetings and facilitate any requested assistance from team members.
- Conduct morale incentives, assist all team members with their roles and ensure everything ran smoothly.
Sales | Gear Advisor
Musician's Friend
Draper, UT
10.2011 - 04.2013
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times for efficiency of sales.
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
- Utilized advanced tools to track client interactions efficiently while maintaining detailed records of their individual goals, preferences, and concerns.
Education
High School Diploma -
Salt Lake School of Performing Arts
Salt Lake City, UT04.2007
Skills
- Client Rapport-Building
- Administrative Support
- Effective Selling Techniques
- Time management
- Multi-tasking strength
- Reliable and punctual
- Analytical thinking
- Remote technical support
- Teamwork and collaboration
- Customer communication and empathy
Certification
Quality Improvement and Management certification from Board Infinity | Completed though Coursera 2025
Timeline
Technical Support Representative
Weave Communications
04.2025 - Current
Health Benefits Specialist II
Intermountain Healthcare
01.2024 - 04.2025
Assignment Coordinator
CHG Healthcare
04.2023 - 01.2024
Sales | Gear Advisor
Guitar Center
09.2021 - 04.2023
Customer Sales and Service Expert
ClearSource
11.2017 - 08.2021
Case Manager Assistant – Office Administrator
Crump Life Insurance
05.2016 - 10.2017
Virtual Receptionist Team Leader
Davinci Virtual Offices
07.2013 - 05.2016
Sales | Gear Advisor
Musician's Friend
10.2011 - 04.2013
High School Diploma -
Salt Lake School of Performing Arts