Accomplished Emergency Room Technician at Atlantic General Hospital, adept in 12-lead EKG monitoring and providing compassionate care, significantly enhanced ER efficiency and patient satisfaction. Skilled in emergency medical procedures and adept at fostering interdepartmental communications, demonstrating a proven track record of operational excellence and patient-centric achievements.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Emergency Room Technician
Atlantic General Hospital
12.2022 - Current
Responded quickly and calmly to emergency situations, providing life-saving measures when necessary.
Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring, and non-invasive blood pressure monitoring systems.
Improved patient care by efficiently performing emergency room procedures such as wound dressing, splinting, and CPR.
Assisted with resuscitation, CPR, and emergency airway procedures.
Demonstrated adaptability in fast-paced environments by managing multiple tasks simultaneously while maintaining high levels of accuracy under pressure.
Collected basic samples, labeled specimens properly, and transferred to laboratory for testing.
Enhanced ER efficiency through proficient use of medical equipment like EKG machines, defibrillators, and vital sign monitors.
Provided compassionate care to patients during their emergency room visit, addressing concerns and offering emotional support when needed.
Ensured HIPAA compliance while handling sensitive patient information with utmost confidentiality and discretion.
Streamlined workflows for nurses and doctors by accurately maintaining patient charts and updating information as needed.
Increased ER efficiency with prompt communication between medical professionals regarding patient updates.
Assisted in reducing wait times by promptly answering phone calls, directing inquiries, and routing messages to appropriate personnel.
Contributed to the smooth operation of the ER by coordinating bed assignments according to priority needs.
Facilitated timely admissions, discharges, and transfers of patients to improve overall ER operations.
Maintained a clean and organized work area, contributing to a safe and efficient environment for patients and staff.
Performed various administrative tasks by filing, copying and faxing documents.
ER Unit Secretary
Atlantic General Hospital
12.2021 - Current
Ensured HIPAA compliance while handling sensitive patient information with utmost confidentiality and discretion.
Streamlined workflows for nurses and doctors by accurately maintaining patient charts and updating information as needed.
Increased ER efficiency with prompt communication between medical professionals regarding patient updates.
Assisted in reducing wait times by promptly answering phone calls, directing inquiries, and routing messages to appropriate personnel.
Enhanced patient care by efficiently managing medical records and transcribing physician orders.
Collaborated with other departments for seamless interdepartmental communication regarding patient care plans.
Contributed to the smooth operation of the ER by coordinating bed assignments according to priority needs.
Facilitated timely admissions, discharges, and transfers of patients to improve overall ER operations.
Expedited patient care by entering physician orders into computer systems, reducing the likelihood of errors and ensuring prompt treatment delivery.
Improved patient experience through compassionate interaction with families during difficult situations.
Helped maintain Emergency Department''s accreditation status through strict adherence to regulatory guidelines and documentation requirements.
Participated in training new employees on unit policies, procedures, software applications, and best practices for an efficient workplace transition process within the emergency room setting.
Maintained a clean and organized work area, contributing to a safe and efficient environment for patients and staff.
Performed various administrative tasks by filing, copying and faxing documents.
Prepared and processed patient referrals and transfer requests.
Organized and maintained patient chart filing system to promote quick data finding for staff.
Assistant Branch Manager
The Farmers Bank of Willards
09.2007 - 07.2020
Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
Trained and developed new team members in alignment with branch service standards and objectives.
Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
Trained and mentored new employees, fostering a positive work environment that led to higher retention rates.
Supervised team of 10 branch employees and made recommendations regarding performance evaluations.
Coordinated staff schedules, maintaining optimal staffing levels during peak business hours for improved customer experience.
Reviewed credit applications for risk factors and credit worthiness.
Collaborated with other departments within the bank to resolve complex issues efficiently, ensuring seamless service delivery to customers.
Improved teller accuracy by implementing standardized cash handling procedures and conducting regular audits on cash drawers.
Contributed to the development and implementation of strategic plans for the branch that aligned with overall bank objectives, driving sustained growth and success.
Education
High School Diploma -
Parkside High School
Salisbury, MD
Nursing
Wor Wic Community College
Salisbury, MD
08.2025
Skills
12-lead EKG monitoring
CPR
Vital signs monitoring
Splinting Techniques
Emergency Medical Procedures
Patient Transport
Behavioral Health Care
Basic patient care
Wound Care
Cardiac monitoring
Orthopedic splint application
Medical Terminology
Phlebotomy
Aseptic Techniques
Certification
Certified Nursing Assistant (CNA) - State Boards of Nursing.
Basic Life Support (BLS) Certification - American Heart Association.