Summary
Overview
Work History
Education
Skills
Timeline
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Megan Caropreso

Tucson,Arizona

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

11
11
years of professional experience

Work History

Bartender/Cook

Wes's Tavern
09.2019 - 10.2021
  • Ran both kitchen and bar by myself.
  • Prepared daily food specials.
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.

Caterer, Bartender, Cook

B&B Deli
09.2010 - 05.2019
  • Provided friendly, courteous service to create memorable moments for guests.
  • Served catering guests by fulfilling orders, communicating requests to kitchen staff and routinely inquiring about customer satisfaction.
  • Set up and disassembled food service stations, equipment and furniture per contract specifications.
  • Delivered catered food and supplies to facility for on-time set-up.
  • Kept track and replenished inventories.
  • Customer Service.

Graphic Artist

Kent International
03.2014 - 12.2016
  • Used Adobe Illustrator, Photoshop, & InDesign to create images and layouts.
  • Created digital image files for use in digital and traditional printing methods.
  • Met with customers to present mockups and collect information for adjustments.
  • Designed graphics for websites, logos and promotions for marketing purposes.
  • Designed graphics for bicycles, helmets, skateboards & accessories.
  • Photographed bicycles, Mock ups, & did lifestyle shoots.


Customer Service Representative

Kent International
04.2013 - 02.2014
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Education

Associate of Applied Science - Graphic Art

County College of Morris
Ramsey, NJ
05.2015

Skills

  • Detail Oriented
  • Typing
  • Graphic Design
  • Photography
  • Customer Service

Timeline

Bartender/Cook

Wes's Tavern
09.2019 - 10.2021

Graphic Artist

Kent International
03.2014 - 12.2016

Customer Service Representative

Kent International
04.2013 - 02.2014

Caterer, Bartender, Cook

B&B Deli
09.2010 - 05.2019

Associate of Applied Science - Graphic Art

County College of Morris

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Megan Caropreso