Megan Chapman
Houston,OH
Summary
Organized professional known for productive and efficient task completion. Specialize in effective communication, HIPAA regulation compliance, time management, and customer service skills. Excel in environments requiring the ability to manage multiple tasks simultaneously, and interact with people from diverse backgrounds. Use empathy, patience, and positivity to enhance workplace atmosphere and client satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Receptionist
Child and Adolescent Specialty Care of Dayton
Troy, OH
09.2021 - 11.2023
- Provided administrative support such as filing documents, photocopying materials and organizing office supplies.
- Answered incoming calls, addressed inquiries and routed messages to appropriate personnel.
- Greeted patients, verified insurance information and collected copays, balances, and self pay transactions.
- Assisted in preparing exam rooms for patient examinations by stocking supplies, and ensuring proper sanitation standards were met.
- Handled incoming mail including sorting letters according to departmental guidelines.
- Monitored appointment schedules to ensure timely arrival of patients for their scheduled visits.
- Verified patient demographics, entered data into the electronic health record system, and implemented HIPAA regulations to protect sensitive patient data.
Housekeeper
Elmwood Assisted Living of New Bremen
New Bremen, OH
06.2021 - 09.2021
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces, and collected garbage throughout the property.
- Followed safety procedures when handling hazardous materials.
- Reported any maintenance issues or damage to supervisors immediately.
- Cleaned public and private bathrooms, including toilets, tubs, showers, mirrors, and sinks.
- Responded to requests from guests regarding housekeeping needs.
- Vacuumed floors and dusted furniture in the lobby and community areas to maintain an organized, professional appearance.
- Assisted in laundry services, including washing, drying, and folding linens and residents' personal clothing.
- Interacted pleasantly with residents and guests when performing daily duties.
Assistant Manager
Tim Hortons
Sidney, OH
04.2018 - 11.2018
- Ensured compliance with safety regulations and company policies.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Resolved conflicts between team members in an effective manner.
- Provided guidance and support to staff members on daily tasks, projects, and objectives.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Managed customer service inquiries and complaints in a timely manner.
Team Member
Tim Hortons
Sidney, OH
04.2016 - 08.2017
- Operated cash registers to process payments from customers.
- Resolved customer issues promptly in a professional manner.
- Collaborated with team members to achieve daily goals.
- Participated in training sessions for new employees when needed.
- Answered phone calls regarding inquiries about products or services.
- Rotated through series of different stations based on team needs.
Education
High School Diploma -
Houston High School
Houston, OH05-2017
High School Diploma -
Upper Valley Career Center
Piqua, OH05-2017
Skills
- Electronic health records
- Appointment scheduling
- Customer service
- Insurance verification
- Office organization
- Data entry
- HIPAA compliance
- Phone etiquette
- Time management
- Attention to detail
Certification
Cosmetology License - May 2017
References
References available upon request.
Timeline
Receptionist
Child and Adolescent Specialty Care of Dayton
09.2021 - 11.2023
Housekeeper
Elmwood Assisted Living of New Bremen
06.2021 - 09.2021
Assistant Manager
Tim Hortons
04.2018 - 11.2018
Team Member
Tim Hortons
04.2016 - 08.2017
High School Diploma -
Houston High School
High School Diploma -
Upper Valley Career Center
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